Case Manager
Reginald Mitchell
Safe and Sound Hillsborough
Tampa,FL
1
Certification
12
years of professional experience
Detail-oriented professional with experience in case management, inventory control, and supervised operations. Skilled in assessment, care planning, and accurate documentation. Known for managing priorities, coordinating with service providers, and maintaining confidentiality in fast-paced settings.
Work History
Case Manager
2 Years 8 Months- Maintained accurate case documentation, progress notes, and confidential records in compliance with agency standards.
- Conducted client assessments to develop individualized service plans and coordinate appropriate community referrals.
- Advocated for client needs during service planning, crisis response, and resource navigation efforts.
- Coordinated interdisciplinary communication among service providers to support consistent client follow-up and goal completion.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Inventory Specialist
1 Year 2 Months- Maintained accurate inventory records for medical equipment, parts, and supplies across receiving and fulfillment workflows.
- Tracked serial numbers and asset locations to support equipment traceability and order accuracy.
- Verified shipments against purchase orders, resolving discrepancies before items entered stock.
- Reconciled physical counts with system records during cycle counts and inventory audits.
Supervisor
1 Year- Assisted with daily freight operations, supporting safe workflows and consistent service standards.
- Helped coordinate dock activity, prioritized shipments, and resolved exceptions to keep freight moving.
- Trained new associates on safety procedures, equipment use, and productivity expectations.
- Reviewed shipment documentation, corrected discrepancies, and supported on-time processing.
- Enforced compliance with company policies, OSHA guidelines, and freight handling procedures.
- Reviewed shipment documentation, correcting discrepancies to support on-time processing.
Recreation Leader
1 Year 3 Months- Supervised recreation activities and enforced safety procedures for participants.
- Organized daily program schedules, room setups, and equipment distribution.
- Assisted with youth camps, sports programs, and community recreation events.
- Monitored participant behavior and resolved routine conflicts professionally.
- Adapted activities for varied skill levels while maintaining smooth, consistent program delivery.
Education
Bachelor of Arts - Public Relations/Marketing
- Elected to Black Student Alliance for Marketing Advisor in 2017-2021
- Extracurricular Activities: College Football Captain (All American)
- Professional Development: Excel, Motivational Interviewing, Public Speaking Award
Skills
PROFESSIONAL SUMMARY
Versatile and results-driven professional with a bachelor's degree in Public Relations and a minor in Marketing
bringing experience in operations management
team supervision
case management
logistics
and community engagement. Skilled in coordinating daily operations
resolving conflicts
managing responsibilities
and building strong professional relationships. Demonstrates adaptability
critical thinking
organizational leadership
and effective communication in fast-paced environments. Experienced in supporting organizational goals
improving operational efficiency
and working with diverse populations. Committed to professional development
accountability
and delivering measurable results across multiple industries.
CERTIFICATIONS & PROFESSIONAL TRAINING
Motivational Interviewing (MI) – Professional Training
Training in effective communication
active listening
relationship building
and techniques that encourage positive behavioral change and informed decision-making.
Cardiopulmonary Resuscitation (CPR) – Training
Training in emergency response principles
basic life-saving techniques
and workplace safety awareness. Certification status to be verified.
CORE COMPETENCIES
Leadership & Team Management: Experience supervising operations
coordinating responsibilities
and promoting team accountability.
Operations & Logistics: Knowledge of inventory management
workflow coordination
process efficiency
and organizational procedures.
Communication & Public Relations: Strong written and verbal communication skills
relationship management
and professional correspondence.
Problem-Solving & Conflict Resolution: Skilled in evaluating situations
addressing concerns
and developing practical solutions.
Project & Program Coordination: Experience organizing activities
managing deadlines
maintaining documentation
and tracking progress.
Customer & Community Relations: Ability to build professional relationships
address individual needs
and maintain service standards.
Adaptability & Critical Thinking: Proven ability to manage competing priorities
navigate challenges
and perform in changing work environments.
Administrative & Organizational Skills: Experience with reporting
recordkeeping
scheduling
and maintaining accurate documentation.
Certification
CERTIFICATIONS & PROFESSIONAL TRAINING
- Motivational Interviewing (MI) – Professional Training
- CPR Training – Certification status to be verified
- Leadership & Team Supervision
- Case Management & Youth Development
- Conflict Resolution & De-escalation
- Behavioral Intervention & Crisis Management
- Inventory Control & Logistics Operations
- Public Relations & Professional Communication
- Program Coordination & Community Engagement
Timeline
Case Manager
Safe and Sound Hillsborough
03.2024 - CurrentRead More
Inventory Specialist
Probo Medical
01.2023 - 03.2024Read More
Supervisor
UPS Freight
12.2021 - 12.2022Read More
Recreation Leader
City Of Tampa
05.2015 - 08.2016Read More
Baldwin Wallace University
Bachelor of Arts from Public Relations/Marketing
Read More