LaTwanea DeGrate
Lubbock,TX
Summary
Dynamic insurance agent with a proven track record at Siwell Inc Dba Capital Mortgage, excelling in customer service and policy management. Skilled in property insurance and sales, I foster strong client relationships through active listening and prompt issue resolution, ensuring high satisfaction and retention rates. Committed to professionalism and ethical practices.
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
Overview
15
15
years of professional experience
Work History
Insurance Agent
Siwell Inc Dba Capital Mortgage
02.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Rehab Therapy Tech III
Lubbock State Supported Living Center
08.2010 - 08.2020
Working closely with individuals with special needs. Helping them find jobs in the community and being successful. Also uploaded attendance and performance to excel spreadsheet.
Education
Diploma - Science Education
Palo Duro High School
Amarillo, TX06.2001
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Property insurance
Timeline
Insurance Agent
Siwell Inc Dba Capital Mortgage
02.2021 - Current
Rehab Therapy Tech III
Lubbock State Supported Living Center
08.2010 - 08.2020
Diploma - Science Education
Palo Duro High School
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