LAURA Deleray
Corning
Summary
Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. In search of a company to open the door for an entry position, in which there will be opportunity to use the skills and learning acquired while in school, while being shaped to stay with the company.
Overview
8
8
years of professional experience
Work History
Universal Banker Teller
Mechanics Bank
07.2023 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Waitress
Farwood Bar And Grill
10.2021 - Current
- Skilled at completing daily assignments and contributing to team success
- Always willing to take on any task
- Adapts quickly to new needs and policies
- Food safety certified
- Excellent in time management
- Carries a bank
Server
Rolling Hills Casino
02.2021 - 08.2021
- Created warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Direct Support Professional Caregiver
Lee Street House
07.2020 - 04.2021
- Worked as a team in assuring guests receive quality in food and service
- Processed payments as credit card transactions, gift cards, or cash transactions
- Followed all safety, sanitization, and food handling guidelines
- Explained details of new menu items, seasonal, and daily specials
- Improved well-being of patients by assisting with daily living needs and personal hygiene
- Helped patients with transportation to and from medical appointments
- Promoted patient well-being with emotional support, companionship, and appropriate recreation.
Chico Volkswagen/Mazda
02.2020 - 03.2020
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Increased per-customer revenue by proactively suggesting additional warranty purchases
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
Used Car Sales
West Mitsubishi
09.2018 - 02.2020
- Enhanced sales potential by preparing vehicles and listing via dealer's website and other online portals
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing, and vehicles to lock in deals
- Maintained long-term revenue streams with careful management of client relationships, generating repeat business and consistent referrals
- Earned high customer satisfaction marks by helping each person get into ideal vehicle at desired payment.
Delivery Driver
Schwans
03.2016 - 09.2018
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries
- Loaded truck and properly secured items to prevent damage for deliveries
- Completed rush deliveries on tight timetables to satisfy customer needs
- Operated vehicle safely in highly congested areas with no traffic violations
Education
No Degree - Accounting/Bookkeeping
Shasta College
Red Bluff, CA12.2023
Skills
- Sorting and labeling
- Professional demeanor
- Coming up to finish of certification with accounting/bookkeeping
- Great with conflict resolution
Timeline
Universal Banker Teller
Mechanics Bank
07.2023 - Current
Waitress
Farwood Bar And Grill
10.2021 - Current
Server
Rolling Hills Casino
02.2021 - 08.2021
Direct Support Professional Caregiver
Lee Street House
07.2020 - 04.2021
Chico Volkswagen/Mazda
02.2020 - 03.2020
Used Car Sales
West Mitsubishi
09.2018 - 02.2020
Delivery Driver
Schwans
03.2016 - 09.2018
No Degree - Accounting/Bookkeeping
Shasta College