Laura Armenia
Summary
Dynamic customer service professional with extensive call center experience at Uhaul Moving And Storage. Proven ability to enhance customer satisfaction through effective complaint handling and relationship building. Skilled in CRM software and payment processing, consistently delivering exceptional service and fostering loyalty among clients. Committed to creating positive experiences in fast-paced environments.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CSR
Uhaul Moving And Storage
Clarkston, GA
04.2015 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Cici's Pizza Buffet
Conyers, GA
01.2005 - 07.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
GED -
Georgia Piedmont Technical College
Clarkston, GASkills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Relationship building
- Computer proficiency
- Payment processing
- Dispute resolution
- Staff training
- Product sales
- Store maintenance
- Staff education and training
- Multi-line phone talent
- Key holder experience
- Order processing
Certification
- Trailer Tech Certified
- Propane Certified
Timeline
CSR
Uhaul Moving And Storage
04.2015 - Current
Cashier
Cici's Pizza Buffet
01.2005 - 07.2006
GED -
Georgia Piedmont Technical College