Laura Bauer
Saginaw
Summary
Motivated and detail-oriented professional pursuing an associate degree in Legal Support, seeking an opportunity to gain office or administrative experience. Brings excellent communication skills, strong organization, and a commitment to client service in fast-paced environments.
Proficient in Microsoft Word, Excel, and data entry systems Excellent communication and interpersonal skills Strong multitasking abilities and time management Experienced in fast-paced hospitality and customer service roles Skilled in managing confidential documents and insurance processing Reliable, organized, and eager to support team success
Overview
6
6
years of professional experience
Work History
Server/Bartender
Old City Hall
Bay City
03.2024 - 06.2025
- Delivered food and beverages accurately and promptly
- Maintained high service standards under pressure
- Resolved customer concerns quickly and courteously
Server/Bartender
Buffalo Wild Wings
Bay City
07.2021 - 04.2024
- Managed multiple tables and maintained strong customer relationships
- Operated POS system and processed payments accurately
- Supported team operations and cleanliness standards
Customer Service Representative
Clearpath Insurance Group
Saginaw
03.2022 - 03.2024
- Processed insurance claims and maintained documentation
- Communicated with clients and resolved account discrepancies
- Handled confidential information in compliance with HIPAA
Inventory Associate
Saginaw Resale and Logistics
Saginaw
03.2023 - 12.2023
- Tracked inventory levels and organized donation records
- Assisted with customer inquiries and sorting merchandise
- Maintained accurate stock and storage documentation
Guest Service Agent
Frankenmuth Bavarian Inn
Frankenmuth
02.2019 - 07.2021
- Checked in guests and managed room bookings
- Responded to guest concerns and questions with professionalism
- Promoted services to enhance guest satisfaction
Education
Associate Degree - Legal Support
Delta College
University Center, MI01.2026
High School Diploma or GED -
The Education and Training Center
Midland, MI01.2006
Skills
- Customer Service Excellence
- Legal research
- Point-of-Sale (POS) System Operation
- Time Management
- Multitasking in Fast-Paced Environments
- Conflict Resolution
- Team Collaboration
- Cash Handling and Accuracy
- Clear Verbal Communication
- Document management
References
Available upon request
Timeline
Server/Bartender
Old City Hall
03.2024 - 06.2025
Inventory Associate
Saginaw Resale and Logistics
03.2023 - 12.2023
Customer Service Representative
Clearpath Insurance Group
03.2022 - 03.2024
Server/Bartender
Buffalo Wild Wings
07.2021 - 04.2024
Guest Service Agent
Frankenmuth Bavarian Inn
02.2019 - 07.2021
Associate Degree - Legal Support
Delta College
High School Diploma or GED -
The Education and Training Center