Laura Becker
Goddard,KS
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
8
8
years of professional experience
Work History
Salesperson
Mountainland Supply
Wichita, Kansas
03.2017 - Current
- Resolved customer complaints promptly and efficiently.
- Monitored inventory levels and placed orders as needed.
- Developed and implemented strategies to meet sales quotas.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Advised customers on the latest product features and benefits.
- Maintained accurate records of customer interactions and transactions.
- Educated customers about products and services offered by the company.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Generated new business opportunities through cold calling campaigns.
- Collaborated with team members to develop effective sales plans.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Reset store displays for special events and seasonal merchandise changes.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Identified customer needs by asking questions and advising on best solutions.
Skills
- Customer service
- Sales strategy
- Inventory management
- Relationship building
- Deal negotiation
- Sales presentations
- Product description
- Cold calling
- Complaint handling
- Adaptive selling techniques
- Relationship selling
- Follow-up communications
- Customer care
- Customer relationship building
- Sales process
- Time management
- Product knowledge
Timeline
Salesperson
Mountainland Supply
03.2017 - Current