Summary
Overview
Work History
Education
Skills
Timeline
Server

Laura Berry

Memphis

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

2026
2026
years of professional experience

Work History

Server

Ecco on Overton Park
2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Office Manager

Felicia Suzanne's Restaurant
09.2011 - 07.2015
  • Provided administrative oversight and accounting functions for high-end restaurant.
  • Successfully balanced changing demands and schedules within tight deadlines.
  • Oversaw statement billings, expense control, and credit and collections.
  • Responsible for the planning, coordinating and monitoring of all purchasing activities.
  • Scheduled deliveries, received orders and tracked inventory.
  • Provided strong customer service and built client relationships.
  • Managed and planned all onsite and offsite events.
  • Provided leadership, mentoring and training to staff including handling personnel issues and conflict resolution.


Receptionist

2 Chicks and a Broom
03.2010 - 09.2011
  • Served as first point of contact clients calling or visiting the office.
  • Efficiently provided excellent customer service and staff support.
  • Maintained records, organized service requests, managed receivables, filed work orders.

Sales Associate

Cenwood Appliances
03.2006 - 09.2009
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Education

Bachelor of Arts - Sociology

The University of Memphis
Memphis, TN
05-2006

Skills

  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise
  • Multitasking and organization
  • Upselling techniques
  • Sales expertise
  • Inside and outside sales
  • Client account management
  • Customer relationship building
  • Customer retention

Timeline

Office Manager

Felicia Suzanne's Restaurant
09.2011 - 07.2015

Receptionist

2 Chicks and a Broom
03.2010 - 09.2011

Sales Associate

Cenwood Appliances
03.2006 - 09.2009

Server

Ecco on Overton Park
2017 - Current

Bachelor of Arts - Sociology

The University of Memphis

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Laura Berry