Laura Carbone
Winter Garden
Summary
Knowledgeable flight attendant with a solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
03.2025 - 11.2025
- Delivered exceptional customer service to ensure passenger comfort and satisfaction.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Soldier
United States Army National Guard
07.2022 - 02.2024
- Coordinated logistics for equipment maintenance and supply management.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Customer Service Associate
Wawa
08.2023 - 01.2025
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of products and services for effective customer assistance.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Bachelor of Science - Business Management
University of North Florida
Jacksonville, Florida, FLSkills
- Customer service
- Strong work ethic
- Attention to detail
- Reliability and punctuality
- Team collaboration
- Time management
- Safety procedures
- Emergency situations management
Certification
CPR + AED certified
Languages
Portuguese
Native or Bilingual
Timeline
Flight Attendant
United Airlines
03.2025 - 11.2025
Customer Service Associate
Wawa
08.2023 - 01.2025
Soldier
United States Army National Guard
07.2022 - 02.2024
Bachelor of Science - Business Management
University of North Florida