Summary
Work History
Education
Skills
Timeline
Generic

Laura Cardenas

Avondale ,AZ

Summary

Dynamic and detail-oriented professional with extensive experience at Customer Service Rep as a Front Desk Receptionist. Proven ability in customer service and appointment scheduling, fostering strong guest relationships that enhance satisfaction. Bilingual in English and Spanish, adept at team collaboration and maintaining organized records to streamline operations.

Work History

Front Desk Receptionist

Customer Service Rep
Phoenix
2021 - 2024
  • I’m Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Assisted customers with inquiries and provided accurate information regarding services and amenities.
  • Maintained organized records of appointments and bookings using scheduling software.
  • Collaborated with team members to address customer concerns and improve service delivery.
  • Developed positive relationships with guests, contributing to enhanced customer satisfaction and loyalty.
  • English/spanish language.

Family Restaurant

Waitress/customer Service
Phoenix, AZ
2010 - 2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Premier Highschool
Phoenix AZ
05.2011

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Data entry
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Office organization
  • Oral and writing communication
  • Greeting and seating clients
  • Call answering and routing
  • Fluent in language and language

Timeline

Front Desk Receptionist

Customer Service Rep
2021 - 2024

Family Restaurant

Waitress/customer Service
2010 - 2020

High School Diploma -

Premier Highschool

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Laura Cardenas