Laura Castillo Ortiz
Houston,TX
Summary
Dedicated nursing student with a strong foundation in patient-centered care and clinical principles, complemented by five years of experience in high-volume hospitality environments. Skilled in communication, multitasking, conflict resolution, and maintaining composure under pressure. Known for professionalism, empathy, and the ability to create safe, welcoming environments for both patients and guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Masraff's
Houston, TX
04.2021 - Current
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Maintained cleanliness and organization of front-of-house areas for efficient operations.
- Collaborated with servers to coordinate guest seating and service timing effectively.
- Managed high-volume incoming calls, screened and routed inquiries appropriately.
- Coordinated reservations and responded to guest inquiries regarding services, events, and accommodations.
- Assisted in planning and organizing private events and catering services, ensuring a seamless guest experience.
Education
Associate of Science -
Bachelor of Science - Nursing
University of St. Thomas
Houston, TX 12.2025 - Current
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Guest relations
Certification
Basic Life Support, CPR and AED
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bachelor of Science - Nursing
University of St. Thomas
12.2025 - Current
Restaurant Hostess
Masraff's
04.2021 - Current