Laura Cervi
New Hudson,Michigan
Summary
Dynamic Nursing Home Administrator with a proven track record at Fountain Bleu Health and Rehabilitation Center, enhancing staff morale and optimizing resident care outcomes. Annual health inspections averaging below 5 citations; including a 2 citation survey. Skilled in operations management and budgeting. Healthcare professional with comprehensive background in nursing home administration, focusing on quality care and operational efficiency. Known for fostering collaborative environments and achieving significant improvements in patient satisfaction and staff productivity. Reliable and adaptable to evolving healthcare needs, with skills in regulatory compliance and team leadership. Results-driven Nursing Home Administrator with a distinguished record of operational excellence and high-quality resident care. Expert in navigating complex regulatory environments, consistently achieving annual health inspections averaging below 5 citations, including a 2-citation survey (placing the facility in the top 10% of nursing homes nationwide). Proven leader in optimizing staff retention, managing multi-million dollar budgets, and fostering collaborative healthcare environments. Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.
Overview
17
17
years of professional experience
Work History
Adjunct Nutrition/ServSafe Teacher
Art Institute
Novi, MI
03.2012 - 01.2019
- Encourage and monitor the progress of individual students
- Observe and evaluate students' performance and development
- Created and developed lesson plans to meet students' academic needs.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Director of Foodservice/Nutritionist
Four Seasons Nursing Center
Westland, MI
11.2001 - 01.2019
- HACCP plan development and assurance related to healthcare operations.
- Resident analysis of clinical nutrition status: Clinically assess residents with tube feedings, dialysis, wounds/weight, diabetics and special need diet.
- Audit experienced: Food Safety, Physical Safety, Quality Project managements, forecast scheduling (budgeting) and process documentation.
- Implemented systems for the orderings, receiving, storing, preparing, serving of food and menu planning.
- Completed MDS assessments and care plans for residents
Nursing Home Administrator
Fountain Bleu Health and Rehabilitation Center
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
- Drove efficient use of resources within the facility through careful monitoring of equipment inventory levels.
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality care standards.
- Kept accurate records of all administrative tasks, including resident assessments, incident reports, and billing documentation to maintain transparency with stakeholders.
- Handled crisis situations calmly and efficiently, liaising with emergency services when necessary to ensure the wellbeing of all involved parties.
- Implemented comprehensive policies related to elder abuse prevention that increased awareness amongst staff members.
- Promoted a safe living environment by adhering to strict infection control protocols and routinely reviewing facility safety measures.
- Spearheaded efforts in quality assurance initiatives that resulted in improved survey scores during state inspections.
- Developed and enforced strict compliance protocols to ensure adherence to CMS, state and local healthcare regulations.
- Advocated for resident rights and quality of life improvements in local and national forums, raising profile of nursing home.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborate Emergency Disaster Manuals with local authority
Education
Master of Science - Nutrition
Central Michigan University
Mount Pleasant, MI04-2005
Bachelor of Science - Nutrition And Food Science
Wayne State University
Detroit, MI05-2001
Skills
- Operations management
- Healthcare administration
- Performance improvement
- Customer service focus
- Budgeting expertise
- Human resources management
- Resident care
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Adjunct Nutrition/ServSafe Teacher
Art Institute
03.2012 - 01.2019
Director of Foodservice/Nutritionist
Four Seasons Nursing Center
11.2001 - 01.2019
Nursing Home Administrator
Fountain Bleu Health and Rehabilitation Center
Master of Science - Nutrition
Central Michigan University
Bachelor of Science - Nutrition And Food Science
Wayne State University