LAURA CONLON
Flatwoods
Summary
I have a vast knowledge of Retail from the ground up. I have worked my way to the top no matter what job I have had. I am a hard worker dedicated to providing excellent Customer Service, and working with staff to understand their needs, and coaching, training and counseling to ensure they are well prepared to handle any situation that could occur. I work well with a team as well as by myself. I would love the opportunity to work for a company that holds those same standards. Dependable and punctual manager with exceptional skills in customer service and merchandising. I have also trained and developed several successful Store managers that are still with the company today.
Overview
20
20
years of professional experience
1998
1998
years of post-secondary education
Work History
Veterinary Assistant
All Creatures Veterinary Care
Greenup
06.2024 - Current
- Assisted veterinarians during examinations and surgical procedures.
- Provided compassionate care to animals in a clinical environment.
- Maintained cleanliness and organization of treatment areas and equipment.
- Educated pet owners about proper animal care and health practices.
- Managed inventory of medical supplies and replenished as needed.
- Coordinated scheduling of appointments and follow-up visits for clients.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Obtained information and history from clients to maintain medical charts.
- Provided emotional support to pet owners during difficult times.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Ensured that cages were kept clean at all times.
Kennel Manager/ Veterinary Assistant
Guardian Animal Medical Center
Flatwoods
03.2022 - 05.2024
- Supervised daily operations of kennel facilities and animal care practices.
- Cremations
- Wildlife rehabilitation
- Trained staff on pet handling, cleaning protocols, and safety procedures.
- Coordinated scheduling for grooming, veterinary visits, and boarding services.
- Managed inventory of supplies, food, and medications for animals in care.
- Developed enrichment programs to enhance animal well-being and behavior.
- Communicated with pet owners regarding care instructions and special needs.
- Resolved conflicts and addressed concerns from staff and pet owners effectively.
- Developed and implemented kennel policies and procedures.
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Oversaw scheduling of appointments for boarding services or daycare activities.
- Drafted reports summarizing daily activities at the facility for senior management review.
- Organized pet adoption events to promote awareness about responsible pet ownership practices.
- Oversaw new intakes by assigning kennels and managing quarantines.
- Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Dollar General
Ironton
02.2018 - 01.2022
- Generated repeat business through excellent customer service.
- Manage point-of-sale systems, focusing on accuracy and efficiency.
- Was in charge of the start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions.
- Counted cash drawers and made bank deposits.
- Reduced on-site cash with frequent deposits and high accuracy in predicting operations.
- Increased sales by creating and analyzing weekly inventory reports.
- I'm establishing a loyal customer base.
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team by recruiting, interviewing, and hiring them.
- Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods.
- Reconciled daily sales transactions to balance and log day-to-day revenue with POS.
- Rotated stock to ensure that it had the best appeal and that shrinkage was kept to a minimum.
- Find new candidates, identify key players, and keep them.
- Protected the store from loss or theft by establishing and enforcing clear security policies.
- I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees.
- Development and coaching.
Store Manager
Petland
Ashalnd
05.2006 - 12.2017
- All new associates in all departments were trained and supervised by me.
- Was in charge of all start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions.
- Generated repeat business through excellent customer service.
- I'm establishing a loyal customer base.
- Was in charge of vendor selection and relationships in order to ensure the best pricing and on-time delivery of items like petfood and supplies for the store.
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team of Petland by recruiting, interviewing, and hiring them.
- Meet or exceed store sales and profit targets by inspiring consumer loyalty.
- In charge of Kennel Staff as well as floor staff.
- In charge of all cleaning meds.
- Works well with others.
- Was able to work with the younger kids to provide them jobs right out of school or still in school, and working around their needs as well as ours.
Education
High School -
Greenup County High School
Greenup, KYSkills
- Customer relations
- Team leadership and coaching
- Accurate money handling
- Merchandising expertise
- Opening and closing procedures
- Staff management
- Personnel development
- Training and development
- POS proficiency
- Bank deposit procedures
- Goals and performance
- Order processing
- Strategic thinker
- Inventory management
- Excellent customer service skills
- Staff training and development
- Store displays
- Mentoring and coaching
- Goal-oriented
References
- Melanie Heineken, (859) 753-4565, District Manager For Dollar General
- Carrie Craig, (740) 534-8665, Assistant Manager at Dollar General
- John Justice, (606) 331-0782, Store Manager at Dollar General
- Bobbie Carmon, (740) 414-0507, Store Manager at Dollar General
- Leatha Riley, (740) 274-4444, Former Kennel Tech at Petland
- Angie Seagraves, (740) 395-6522, Former Store Manager of Dollar General
Timeline
Veterinary Assistant
All Creatures Veterinary Care
06.2024 - Current
Kennel Manager/ Veterinary Assistant
Guardian Animal Medical Center
03.2022 - 05.2024
Store Manager
Dollar General
02.2018 - 01.2022
Store Manager
Petland
05.2006 - 12.2017
High School -
Greenup County High School