Laura Dean
Salt Lake City ,UT
Summary
Professional manager with extensive experience in scheduling and operations management. Known for strong focus on team collaboration and achieving results, adapting effectively to dynamic environments. Skilled in efficient resource management and strategic planning, consistently ensuring optimal team performance and project success.
Overview
10
10
years of professional experience
Work History
Scheduling Manager & Lead Server
Ivy & Varley
06.2021 - Current
- Identified scheduling conflicts, implementing solutions that minimized impact on operations.
- Assessed resource availability regularly, making informed decisions to optimize team performance.
- Created documentation for scheduling policies, promoting understanding and compliance across teams.
- Collaborated with management to understand operational needs, aligning schedules with business priorities.
- Provided comprehensive training for new servers, covering their responsibilities guest experience and menu knowledge.
Insurance Producer
Wasatch Preferred
01.2019 - 06.2021
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
Assistant Manager
Bella Ella Boutique
12.2017 - 01.2019
- Cultivated cohesive team environment by providing clear direction and support.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence in selling tactics.
Hostess
Fly N' Fish
01.2015 - 11.2017
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Increased guest retention with friendly interactions and personalized service.
Education
Associate of Arts -
Orange Coast College
Costa Mesa, CASkills
- Documentation skills
- Customer relations
- Time management
- Team supervision
- Technical proficiency
- Strong work ethic
- Attention to detail
- Deadline oriented
- Staff management
Timeline
Scheduling Manager & Lead Server
Ivy & Varley
06.2021 - Current
Insurance Producer
Wasatch Preferred
01.2019 - 06.2021
Assistant Manager
Bella Ella Boutique
12.2017 - 01.2019
Hostess
Fly N' Fish
01.2015 - 11.2017
Associate of Arts -
Orange Coast College
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