Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura De Los Santos Perez

Yonkers

Summary

Proactive professional with experience in customer-facing roles. Skilled in time management and team collaboration, consistently resolving conflicts while maintaining positive customer interactions. Eager to contribute to a dynamic team and drive operational success.

Overview

1
1
year of professional experience

Work History

Cashier

Margarita Guerrero
Yonkers
08.2025 - Current
  • Ensured cleanliness and organization of checkout area to enhance customer experience.
  • Assisted customers with product inquiries and selections.
  • Handled cash, credit, and gift card payments accurately.
  • Managed returns and exchanges according to store policy.
  • Delivered friendly service to foster a welcoming atmosphere and encourage repeat business.
  • Operated cash register with accuracy, processing various payment types to facilitate smooth transactions.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.

Restaurant Hostess

Erik Lavin
Yonkers
02.2025 - 08.2025
  • Greeted guests warmly and guided them to their tables.
  • Coordinated reservation system to optimize seating flow and enhance guest experience.
  • Managed reservations, waitlists, and special requests for large parties.
  • Handled phone calls for reservations and inquiries promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Provided menu information and answered customer inquiries effectively.
  • Addressed customer complaints professionally, fostering a positive atmosphere for guests.
  • Assisted servers in maintaining a clean and organized dining area.
  • Collaborated with serving staff, food runners, and bussers to maintain a presentable dining area for guests.

Education

High School Diploma -

Saunders Trades And Technical High School
Yonkers, NY
06-2026

Skills

  • Cash handling
  • Point of sale
  • Customer service
  • Time management
  • Problem solving
  • Team collaboration
  • Conflict resolution

Languages

Spanish
Native/ Bilingual

Timeline

Cashier

Margarita Guerrero
08.2025 - Current

Restaurant Hostess

Erik Lavin
02.2025 - 08.2025

High School Diploma -

Saunders Trades And Technical High School
Laura De Los Santos Perez