Laura Diepstra RN BSN CCM
Registered Nurse
Grand Rapids,MI
Summary
Business savvy Registered Nurse and Certified Case Manager with career expertise in motivational interviewing, education, sales and marketing. Flexible and optimistic while proficient in patient assessment, education and counseling. History of marked increase of referrals for infusion and home care services. Extensive experience with daily collaboration and communication with physicians, colleagues and leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Services Liaison
Novartis Pharmacueticals
09.2018 - 09.2023
- Coordinate patient contact and adherence throughout onboarding and full first year journey.
- Served as Lead Trainer for new hires.
- Selected by leadership for Exceptional Impact and Customer Focus Awards in 2022 for excellence in role and patient experience
- Selected by leadership for Values in Action Award in 2020 and 2022 for excelling in innovation, integrity and collaboration
- Recognized as President's Club Award Winner in 2021 and 2023
- Completed Sales Management Development program in April 2023
Care Transitions Specialist
Walgreens/Option Care Infusions
04.2013 - 09.2018
- Integrated evidence-based clinical guidelines, preventive guidelines and protocols to promote quality post-acute care.
- Communicated regularly with physicians and mid-level providers for positive patient outcomes.
- Provided extensive education and support to patients and helped with acclimation to new settings.
- Grew and developed a variety of referral sources in the West Michigan area
Care Transition Consultant
Spectrum Health Continuing Care
11.2010 - 04.2013
- Increased and managed referrals for Spectrum Health Infusion Pharmacy, Visiting Nurses and Rehab facilities.
- Assisted with developing and launching Ionotrope therapy infusions
- Provided inpatient infusion education and initiation of treatment
- Collaborated and communicated with hospital physicians, care management and staff to provide seamless patient transition from hospital to home.
Medical Case Management
GENEX Services
06.2006 - 11.2010
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
Education
Bachelor of Science - Nursing
Calvin University
Grand Rapids, MI05.2005
Skills
- Clinical Education
- Motivational Interviewing
- Business Development
- Referral Growth
- Leadership
- Client Relationship Management
- Collaboration
Certification
- Certified Case Manager- Commission for Case Manager Certification
- Registered Nurse
- Sales Management Program graduate-Novartis Pharmacueticals 2023
Timeline
Patient Services Liaison
Novartis Pharmacueticals
09.2018 - 09.2023
Care Transitions Specialist
Walgreens/Option Care Infusions
04.2013 - 09.2018
Care Transition Consultant
Spectrum Health Continuing Care
11.2010 - 04.2013
Medical Case Management
GENEX Services
06.2006 - 11.2010
Bachelor of Science - Nursing
Calvin University
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