Laura Espada
Fresh Meadows,USA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Summit Health
Garden City
05.2023 - Current
- Directed appointment scheduling and patient check-in/out processes to enhance operational efficiency. Verified insurance eligibility and managed authorization submissions across multiple insurance providers. Handled incoming calls and paperwork, leveraging computer databases to resolve patient billing concerns. Facilitated a welcoming environment for patients, representatives, and management, ensuring seamless navigation within the facility. Cultivated expertise in various medical specialties, including colorectal surgery, cardiology, ENT, orthopedics, and endocrinology. Demonstrated advanced proficiency in Athena software to streamline office operations. Led scheduling for PSRs and served as a key liaison between medical staff and upper management, maintaining effective communication and workflow.
Paralegal
Harris Firm, LLC
Rego Park
08.2022 - 04.2023
- Assisted in managing incoming calls from potential clients, existing clients, third-party law firms, and medical offices. Provided a welcoming experience for clients by maintaining a calm demeanor and actively listening to their concerns. Processed paperwork, including medical records and legal documents, ensuring accurate filing. Gained knowledge of Workers' Compensation law and claims handling within two months. Supported clients by delivering case updates and insurance information. Promoted to front desk supervisor in December, then transitioned to the settlement department in January, where responsibilities included reviewing cases for closure and coordinating with medical offices for client scheduling and report requests.
Hostess
Applebee’s
Fresh Meadows
09.2021 - 08.2022
- Greeted guests warmly upon arrival and managed seating arrangements based on party size and expected arrivals. Answered phone calls and provided assistance to staff and customers as needed. Supported dining operations by delivering food to tables, distributing to-go orders, and maintaining cleanliness of tables.
Education
High School Diploma -
St. Francis Prep
Fresh Meadows05.2020
Skills
- Proficient in reading, writing, and speaking English and Spanish
- Clear communication
- Effective problem solver
- Excellent communication skills
- Articulate and well-spoken
- Flexible
- Observant
- Customer service
- HIPAA compliance
Certification
BLS (CPR and AED) Certified
Timeline
Patient Service Representative
Summit Health
05.2023 - Current
Paralegal
Harris Firm, LLC
08.2022 - 04.2023
Hostess
Applebee’s
09.2021 - 08.2022
High School Diploma -
St. Francis Prep