Laura` Felgate
Clinton,Connecticut
Summary
Accomplished Business Development Manager. Goal focused 15 -year background successfully closing business sales, generating, and qualifying leads. Outgoing with excellent communication skills and ability to drive new business development through relationship building and value driven client presentations. Specializing in maximizing sales by managing all accounts systematically. Goes above and beyond in introducing new products and services that align with the client’s challenges, needs and business goals.
Overview
31
31
years of professional experience
Work History
Account Manager
Grainger Industrial Supply
07.2021 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Oversaw new business development and customer servicing.
- Exceeded sales goals and market competitions through effective negotiation of product and material and solutions.
Business Development Manager
UNITED PARCEL SERVICE
04.2018 - Current
- Call on local and national accounts
- Manage a large geographic territory
- Prospect for new business within existing territory
- Assist customers in improving Ecommerce business and processing shipments
- Assist customers in improving supply chain management processes
- Develop custom pricing agreements /contracts
- Create shipping solution presentations tailored to a customer's specific business goals
- Analyze shipping data for individual accounts to focus on sales efforts
- Top sales performer consistently exceeds sales goals for revenue and volume
- Facilitates and manages business plan development based on market and industry research
- Collaborates with marketing and finance to forecast optimal strategy based on sales and product profitability
- Establishes multiple new customer accounts with effective negotiation and sales closing abilities
- Strategizes approaches to meet objectives and capitalize on emerging opportunities
- Compiles and submits daily and weekly projected sales and territory performance reports
- Enhances sales volume by offering skilled support to both new and inactive customers
- Exceeds quotas consistently through new account penetration and territory expansion
- Maintains meticulous client notes in Salesforce system
- Contacts potential customers via telephone, email and in-person inquiries
- Cold calling, in-person visits and referrals to bring in multiple opportunities per week
- Conferees with advertising managers to develop and implement marketing plans.
President /Independent Travel Agent
EXCLUSIVELY HONEYMOONS
04.2007 - 04.2018
- Created marketing campaigns to clients and potential clients
- Built business from ground up generating 1million dollars a year in sales
- Executed social media marketing campaigns
- Participated in various marketing forums to increase tourism in the Caribbean as well as to individual hotels
- Top seller and selling agency of the Sandals and Beaches resorts which is the highest yielding hotel product
- Top tier agent within the Sandals and Beaches Resorts
- Top Seller for tourism for the Island of St Lucia and Jamaica
- Organized and executes successfully large groups traveling outside of the US
- Collected payment for transportation and accommodations from customer
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Computed cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers
- Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
Dental /Oral Hygiene Account Manager
PHILIPS ORAL HEALTHCARE
09.2005 - 04.2007
- Represented Philips Oral Healthcare at various trade and consumer shows throughout the country
- Executed learning presentations to Dental Hygienists and Doctors on a weekly basis
- Set up promotional displays and samples for patients
- Collaborated with Dental offices to devise various promotions for Oral Health Care products
- Monitor customer preferences to determine focus of sales efforts
- Participated and executed various Dental Association meetings including the Seattle Study Club
- Promoted Oral Health Care products to Dental, Orthodontic and Periodontal offices throughout territory
- Exceeded Territory Goals for Revenue and Units
- Managed large geographical Sales Territory.
Sr Account Manager
FEDERAL EXPRESS
04.1995 - 07.2005
- Called on National and Global Accounts
- Developed and grew new business within existing accounts
- Prospected for new business within an existing territory
- Built Relationships with decision makers with new and existing account
- Provided customer service on a day-to-day basis
- Implemented automated solutions for shipping needs
- Consistently exceeded sales and revenue goals within a designated territory
- Worked with management to implement new marketing programs
- Determine price schedules and discount rates.
Education
Bachelor of Arts - Economics/ Finance
SOUTHERN CONNECTICUT STATE UNIVERSITY
NEW HAVEN, CTSkills
- Territory and account management
- Sales territory growth
- Sales process
- Sales and market development
- Account development
- Key account development
- Ecommerce Solutions
- Consultative and relationship selling
- Lead generation
- Rapport and relationship building
- Excellent Written and Oral Communication
- Highly skilled in building strong customer relationships
- Excellent customer service skills
- Situational Selling Certified
- International Selling Certified
- Power Point Presentations
- Proficient in Salesforce
- Contract negotiation
Timeline
Account Manager
Grainger Industrial Supply
07.2021 - Current
Business Development Manager
UNITED PARCEL SERVICE
04.2018 - Current
President /Independent Travel Agent
EXCLUSIVELY HONEYMOONS
04.2007 - 04.2018
Dental /Oral Hygiene Account Manager
PHILIPS ORAL HEALTHCARE
09.2005 - 04.2007
Sr Account Manager
FEDERAL EXPRESS
04.1995 - 07.2005
Bachelor of Arts - Economics/ Finance
SOUTHERN CONNECTICUT STATE UNIVERSITY