Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Fitzpatrick

Whitman,MA

Summary

Proven leader in medical assistance, adept in HIPAA compliance and clinical leadership, I significantly enhanced patient satisfaction at South Shore Cardiology. Skilled in vital signs monitoring and patient education, my approach combines technical proficiency with exceptional interpersonal abilities, driving both operational efficiency and superior patient care outcomes. Dedicated Lead Medical Assistant equipped to manage patient, administrative and team needs with organized approach and good prioritization skills. Keeps team members on-track with close monitoring and motivational strategies. Handles patients' needs with friendly, knowledgeable approach while effectively meeting demands of busy offices and maintaining compliance with important standards.

Overview

16
16
years of professional experience

Work History

Lead Medical Assistant

South Shore Cardiology
04.2008 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.

Education

Associate of Arts - Medical Assisting

Health Training Center
Stoughton, MA
05.2007

Associate of Arts -

Massasoit Community College
Brockton, MA
05.1996

Skills

  • HIPAA Compliance
  • Clinical Leadership
  • Scheduling and Appointment Management
  • Medical Terminology
  • Patient Management
  • Staff Oversight
  • Patient education and counseling
  • Vital signs monitoring
  • Medical office administration
  • Critical thinking abilities

Timeline

Lead Medical Assistant

South Shore Cardiology
04.2008 - Current

Associate of Arts - Medical Assisting

Health Training Center

Associate of Arts -

Massasoit Community College
Laura Fitzpatrick