Laura Fleece
MENTOR,OH
Summary
Dynamic and results-oriented Secretary with extensive experience at University Hospitals of Cleveland. Expert in document management and customer service, consistently enhancing visitor experiences and streamlining filing systems. Proven ability to resolve inquiries efficiently, contributing to improved retention and operational excellence. Proficient in Microsoft Office and adept at managing time effectively.
Overview
25
25
years of professional experience
Work History
Secretary
University Hospitals of Cleveland
CLEVELAND, OH
09.2018 - Current
- Maintained organized filing system of paper and electronic documents.
- Greeted visitors and directed to appropriate location or person.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer issues to provide immediate resolution and improve retention.
Secretary
Cleveland Clinic
CLEVELAND, OH
05.2005 - 04.2024
- Assisted with special projects or tasks related to departmental functions upon request.
- Maintained organized filing system of paper and electronic documents.
- Greeted visitors and directed to appropriate location or person.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Secretary
Lake Hospital System
Willoughby
09.2000 - 05.2018
- Greeted visitors and directed to appropriate location or person.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
Education
High School Diploma -
Collinwood High School
Cleveland, OH06-1975
Skills
- Microsoft Office
- Customer service
- Document management
- Data entry
- Filing systems
- Time management
- Scheduling appointments
- Visitor management
- Reception duties
- Communication skills
Timeline
Secretary
University Hospitals of Cleveland
09.2018 - Current
Secretary
Cleveland Clinic
05.2005 - 04.2024
Secretary
Lake Hospital System
09.2000 - 05.2018
High School Diploma -
Collinwood High School
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