Laura Fowler
Marietta,GA
Summary
Dedicated and detail-oriented professional seeking a remote position to leverage customer service skills in a dynamic organization. Aims to contribute to team success through effective communication, problem-solving, and a strong commitment to meeting deadlines. Boasts substantial experience in patient services, consistently delivering exceptional patient care through strong communication, problem-solving, and organizational skills. Excels at working collaboratively within healthcare teams and adapting to dynamic environments. Recognized for reliability and a strong focus on achieving results.
Overview
9
9
years of professional experience
Work History
Patient Services Specialist
Zoll Itamar
09.2023 - 09.2024
- Company Overview: itamar Medical
- Provided high quality customer support to patients
- Called 100 patients/day to instruct on to follow the sleep study devices
- Uploaded studies on four different software such as Cloudpat 2 and Cloudpat 3, Somnoware SDI and Somnoware Tech Client
- Initialized devices to patients and prepared them for shipping
- Troubleshoot error messages that appear on the devices while uploading and testing for shipping
- Resetting the internal clocks on Watchpat 100 devices
- Itamar Medical
- Received incoming calls for costumer support
- Analyzing data from wp1s
- Checking emails and text messages from patients
- Creating new opportunities for patients
Lab Assistant
United Digestive Pathology
05.2022 - 07.2023
- Maintains diagnostic viability of all specimens received, and ensures correct labeling of all materials
- Completes sorting and accessioning of pathology specimens
- Initiates daily grossing log (To include patient name, accession#, and slide protocol notes)
- Prepares specimen cassettes for each specimen
- Identifies problems and brings to the attention of more senior laboratory staff
- Troubleshoots with supervision
- Responding to endoscopy center and physician requests related to pathology
- Filing and inventorying patient slides and blocks
- Maintaining lab equipment through upkeep, quality control checks, and logs
- Maintains established department policies, procedures and objectives, including the areas of quality assurance, safety, environmental and infection control
- Follows all CLIA, OSHA and other regulatory requirements
Waitress
The Freakin Incan
01.2018 - 06.2022
- Established an understanding of Spanish by engaging in a Spanish-speaking atmosphere where communication is crucial when preparing meals for guest
- Invite customers into the restaurant in a friendly manner and seated them at appropriate tables
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Instruct guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
- Pay close attention to dietary and allergic restrictions and remain clean and hygienic throughout all shifts
Waitress
Pirates Boil
01.2022 - 03.2022
- Check identification of customers to verify age requirements for purchase of alcohol
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Clean bars, work areas, and tables
- Order or requisition liquors and supplies
- Arrange bottles and glasses to make attractive displays
Waitress
Andrettis
01.2016 - 03.2020
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Adapted independent work ethic skills while continuing to incorporate a team functioning environment
- Enhanced customer service skills by becoming more personable with tables to create a welcoming environment for our guest
- Entrusted with closing store and checking that other servers responsibilities have been completed
Education
High School Diploma -
Wheeler High School
Marietta, GA05.2014
Skills
- Proficient in Handling Multiple Tasks
- Precision-Focused Approach
- Efficient Task Prioritization
- Interpersonal Insight
- Data entry
- Tech savvy
- Written Communication Proficiency
- Effective Listening
- Critical thinking
- Quantitative Data Review
- Writing
- Research
- Troubleshoot
- Typing speed and accuracy
- Ability to research and collect data
- Understanding of basic software
References
References available upon request.
Timeline
Patient Services Specialist
Zoll Itamar
09.2023 - 09.2024
Lab Assistant
United Digestive Pathology
05.2022 - 07.2023
Waitress
Pirates Boil
01.2022 - 03.2022
Waitress
The Freakin Incan
01.2018 - 06.2022
Waitress
Andrettis
01.2016 - 03.2020
High School Diploma -
Wheeler High School
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