Laura Fraser
Bonita Springs,FL
Summary
Community Association Manager skilled in supporting planned communities and enhancing operational efficiency. Strong background in contract negotiation and knowledge of community regulations. Committed to fostering positive relationships between residents and management, driving overall community satisfaction.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Assistant Community Manager
Murex Properties
10.2023 - Current
- Managing a property with 492 acres, 1551 lots, 829 being Park Models, 168 RV lots that I completed the rentals and still do, finally; 554 being Mobile Home association.
- Amenities - 2 Club Houses with pools, 2 softball fields with concession stand, driving range, dog park, shuffle board, tennis, bocce, horseshoe pits, 10 pickleball courts.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Met with residents to gather information and develop effective solutions.
- Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Contributed to budget planning and monitoring by providing accurate data on property performance, ensuring wise allocation of resources.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Researched best practices and developed strategies to improve program outcomes.
Administrator
Project Build
10.2022 - 10.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
Administrative Assistant
NewSouth Windows
10.2019 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted with contract negotiations, ensuring mutually beneficial terms for both parties involved in projects.
- Coordinated cross-functional teams to ensure smooth collaboration and successful project execution.
- Stayed current on changing regulations and updated internal procedures accordingly to maintain compliance.
- Developed and maintained a comprehensive database of permits, facilitating easy access to information for the team.
- Coordinated with multiple departments to ensure timely completion of permitting tasks, resulting in smoother project execution.
- Monitored progress of permit applications through various stages, efficiently resolving any issues that arose during the process.
Education
High School Diploma -
Blackstone-Millville Regional High School
Blackstone, MA2006
Some College (No Degree) - Business Management
Community College of Rhode Island
Warwick, RISkills
- Payment processing and accounting
- Property management and leasing
- Records administration
- Interpersonal skills and conflict resolution
- Cross-functional coordination
- Property inspections and tours
- Operations management
- Community engagement and relations
- Budgeting and forecasting
- Fair housing compliance
- Lease administration
- Customer relationship management
Certification
Florida Community Association Manager (CAM)
References
Krista Brechel
Controller
Murex Housing at Bonita Terra
239-384-2699
Kelly Cerino
General Manager
Park Shore Resort Condominium
(previous property manager of Bonita Terra, I assumed the role during the hiring process)
239-961-8018
Jennifer Fernandez
ProjectBuild SWFL
239-784-9148
Aram Wheatley
ProjectBuild SWFL
239-898-0608
Paul Small
NewSouth Window Solutions
239-281-1357
Timeline
Assistant Community Manager
Murex Properties
10.2023 - Current
Administrator
Project Build
10.2022 - 10.2023
Administrative Assistant
NewSouth Windows
10.2019 - 06.2021
High School Diploma -
Blackstone-Millville Regional High School
Some College (No Degree) - Business Management
Community College of Rhode Island