Summary
Overview
Work History
Education
Skills
Certification
Paddle Boarder
Languages
Timeline
Generic

Laura Gonzalez

Palmdale,CA

Summary

Cake Decorator with 4 years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cake Decorator

Sam's Club
01.2018 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.

Customer Service Representative

State Farm
05.2017 - 02.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Sales Clerk

Forever 21
05.2016 - 06.2017
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Processed payments and returns with accuracy and efficiency.
  • Trained and mentored new sales representatives.

Education

Some College (No Degree) -

College of The Canyons
Valencia, CA

Skills

  • Cake Decoration
  • Food Handling Safety
  • Quality Control
  • Logistics and Supply Chain
  • Critical Thinking
  • Team Cooperation

Certification

  • First Aid/CPR Certified
  • CET - EKG Technician

Paddle Boarder

Paddle boarding is a wonderful hobby for the weekends off. I found this activity not only therapeutic but adventurous since it gives me the perfect opportunity to enjoy the outdoors and meditate.

Languages

Spanish
Full Professional

Timeline

Cake Decorator

Sam's Club
01.2018 - Current

Customer Service Representative

State Farm
05.2017 - 02.2018

Sales Clerk

Forever 21
05.2016 - 06.2017

Some College (No Degree) -

College of The Canyons

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Laura Gonzalez