Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Laura Guardiano

Mountlake Terrace,WA

Summary

9 years experience of providing excellent customer service diverse patient populations, as a Patient Care Coordinator and Patient Service Representative. Self-starter, great organizational skills, good problem solver, capable of executing numerous tasks in a fast paced environment. Proficient with Microsoft: Word, Excel, Access and Powerpoint. Experienced with providing excellent telephone etiquette. Demonstrates ability to mutl-task and prioritize responsibilities efficiently. Excellent communication skills, including the ability to express ideas clearly and provide honest feedback, while being an active listener. Highly motivated individual, who is adaptable, while being a team player and performing my responsibilities at the top of my scope.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Swedish Urgent Care
07.2021 - Current
  • Answered several phone lines to perform patient screening to determine appropriate placement in the clinic, to best meet the patients needs
  • Greeted and checked in patients in a friendly courteous manner in person or on the phone
  • Obtained and processed patient registration and information, processed copayments
  • Corresponded with team members to provide exceptional patient satisfaction, by prioritizing the delivery of care, in a very fast-paced environment.

Patient Service Representative

UW Neighborhood Clinics
06.2015 - 04.2021
  • Obtained patient demographic, financial, and clinical information
  • Scheduled provider and ancillary service appointments
  • Maintained provider templates and appointment schedules
  • Processed encounters in all work queues, maintained patient medical records
  • Corresponded with team members to provide exceptional patient satisfaction, by prioritizing the delivery of care
  • Worked in a very fast-paced urgent care, while maintaining great patient care.

Education

ATA/AA Degree in Medical Information Technology, Computer Keyboarding, Advanced Medical Terminology, Medical Records, Computer Fundamentals/advanced word projects/advanced spreadsheets, Customer relations and leadership/management skills, Medical law and ethics, Ten-Key, Business English, ICD 10 and CPT coding, CPR/first aid, Advance Business Communications, Medical billing/medical document processing, Pharmacology, Human body: structure/function, Accounting fundamentals -

Edmonds Community College
Lynnwood, WA
03.2015

Skills

  • Healthcare operations
  • HIPAA Compliance
  • Patient Education
  • Office Administration
  • Insurance Practices
  • Appointment Scheduling
  • Payment Collection
  • Database coordination
  • Patient Flow Management
  • Organizational standards
  • Articulate Communication
  • Claims Processing
  • Insurance Verification

Awards

  • Service Award: Recognition for 5 years of dedicated service
  • Recognition award for perfect attendance from 2015-2021
  • UW Medicine Care Award: awarded to the Ballard Urgent Care staff for exemplifying UW Medicine's Service Culture Guidelines

Timeline

Patient Care Coordinator

Swedish Urgent Care
07.2021 - Current

Patient Service Representative

UW Neighborhood Clinics
06.2015 - 04.2021

ATA/AA Degree in Medical Information Technology, Computer Keyboarding, Advanced Medical Terminology, Medical Records, Computer Fundamentals/advanced word projects/advanced spreadsheets, Customer relations and leadership/management skills, Medical law and ethics, Ten-Key, Business English, ICD 10 and CPT coding, CPR/first aid, Advance Business Communications, Medical billing/medical document processing, Pharmacology, Human body: structure/function, Accounting fundamentals -

Edmonds Community College

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Laura Guardiano