Laura Guzman
Brownsville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Youth Care Worker
Southwest Key Program
09.2021 - 03.2025
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Completed clear and concise documentation of youth behavior and actions.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
Customer Service Representative
Ross Dress for Less
10.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
TJ Max
11.2017 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
General Studies
Texas Southmost College
Brownsville, TX08-2020
Skills
- Behavior management
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
Timeline
Youth Care Worker
Southwest Key Program
09.2021 - 03.2025
Customer Service Representative
Ross Dress for Less
10.2019 - 12.2020
Customer Service Representative
TJ Max
11.2017 - 08.2019
General Studies
Texas Southmost College
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