Laura Hahamian
Irvine,USA
Summary
Bilingual sales and insurance professional with extensive experience in diverse insurance marketing and sales. Demonstrated ability to achieve high client satisfaction and meet tight deadlines in fast-paced environments. Proficient in data collection and analysis to create customized solutions and recommend suitable products. Background includes military service and experience in retail and airline industries.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
@State Farm Insurance
Tustin, USA
03.2007 - Current
- Trilingual agency owner responsible for sales and client services representing a $140B brand and managing a book of over $3M in annual premium.
- Cultivated new client relationships through cold calling, networking, and referrals, enhancing client acquisition.
- Guided clients in selecting insurance options tailored to personal and business needs, improving client satisfaction.
- Pinpointed cross-selling opportunities to increase client coverage and maximize account value.
- Built strong relationships with clients through effective communication and trust-building.
- Collaborated with underwriters to evaluate policy applications and risk factors.
- Mentored new agents on best practices in sales techniques and customer service skills.
- Conducted regular meetings with staff members to discuss goals and client issues.
Office Manager + Agency Intern
@State Farm
Irvine, USA
08.2003 - 02.2007
- Led sales presentations and negotiations that resulted in successful deal closures.
- Developed relationships with clients to assess and address their needs and preferences.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Facilitated teamwork in a shared office environment through training, joint customer appointments, and conflict resolution.
- Managed front desk operations including greeting clients, answering questions or directing them to appropriate personnel.
- Coordinated office operations and maintained efficient workflow across departments.
- Trained new hires on office procedures and company protocols effectively.
- Answered phone calls, responded to emails, managed payments due.
- Collaborated with cross-functional teams to enhance overall customer experience.
Human Intelligence Collector (Interrogation) and Linguist
@United States Army
USA
04.2000 - 04.2003
- Obtained SECRET government clearance to access classified information.
- Trained in multilingual questioning techniques to acquire intelligence and assess credibility.
- Extensive writing and translation of foreign material in Arabic simultaneously into English and Spanish.
- Collaborated with military units to gather and assess strategic intelligence data.
- Collaborated with cross-functional teams to enhance intelligence gathering processes.
- Analyzed and edited intelligence documents and interrogation transcripts for unit commanders.
- Led the Iraqi country project to prepare soldiers in the 101st Airborne Division for deployments to Operation Iraqi Freedom in 2003. Awarded Army Commendation Medal.
Special Client Services
@American Airlines
Buenos Aires, Argentina
05.1995 - 01.2000
- Coordinated VIP guest services and travel arrangements at Ezeiza International Airport for high-profile clients, including dignitaries, executives, celebrities, and diplomats.
- Managed personalized service requests and accommodations for passengers, enhancing overall guest satisfaction.
- Resolved customer complaints promptly and professionally, improving customer retention and loyalty.
- Award-winning leader recognized internationally for professionalism, collaboration, conflict resolution and customer satisfaction.
- Streamlined communication among passengers, staff, and external partners, facilitating smoother operations.
- Handled confidential information with discretion and professionalism.
- Piloted the inauguration of the Aadvantage Mileage program in Argentina.
Education
Master of Arts - Military History
Norwich University
Northfield, VT05-2021
A1 French Language Course -
Alliance Française De La Riviera Californienne
Newport Beach, CA01-2017
Master of Business Administration -
University of California, Irvine
06-2006
Bachelor of Business Administration -
Baker College
12-2003
Interrogator Course -
US Army Ft. Huachuca Military Intelligence School
01-2002
Associate of Arts - Arabic Language
Defense Language Institute + Monterey Peninsula College
12-2001
Skills
- VIP client and sales services
- Relationship building
- Written and verbal communication
- Fluent in Spanish
- Proficient in French
- Equestrian and horse owner
- International background
- Insurance specialist
- Small business ownership
- Military Historian
- Leadership and mentoring
- US Army decorated veteran
Certification
- State of CA Insurance License, 0E16260, Property & Casualty, Life/Health Insurance
- Financial Advisor/FINRA Series 6 & 63 Securities, 2006-2023
- Notary Public, 2004-2020
Military Accolades
- Army Achievement Medal
- Army Commendation Medal
- Good Conduct Medal
- National Defense Service Ribbon
- Maxwell D Taylor Academic Excellence Award
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Professional
Arabic
Elementary
Armenian
Elementary
Timeline
Insurance Sales Agent
@State Farm Insurance
03.2007 - Current
Office Manager + Agency Intern
@State Farm
08.2003 - 02.2007
Human Intelligence Collector (Interrogation) and Linguist
@United States Army
04.2000 - 04.2003
Special Client Services
@American Airlines
05.1995 - 01.2000
Master of Arts - Military History
Norwich University
A1 French Language Course -
Alliance Française De La Riviera Californienne
Master of Business Administration -
University of California, Irvine
Bachelor of Business Administration -
Baker College
Interrogator Course -
US Army Ft. Huachuca Military Intelligence School
Associate of Arts - Arabic Language
Defense Language Institute + Monterey Peninsula College