Laura Hall
Bullhead City,AZ
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Office Manger
Packard Dental
Carlsbad, CA
02.2022 - Current
- Managed daily office operations and ensured smooth workflow in a dental practice.
- Maintained patient records and confidential information with accuracy and security.
- Implemented office procedures to enhance efficiency and organization within the team.
- Trained new staff on office policies, procedures, and software usage.
- Communicated with patients regarding insurance verification and billing inquiries efficiently.
- Understanding of claims processing, appeals, and explantion of benefits
- Collaborated with dental staff to ensure quality patient care and service delivery.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Maintained confidential records relating to personnel matters.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Computed balances, totals or commissions to support accounting team.
Office Manager
The Brush Stop Pediatric Dentistry
Carlsbad, CA
10.2019 - 02.2022
Office Manager
Ali Amiri, DDS
Vista, CA
08.2018 - 12.2019
Chief Operations Officer
La Costa Dental Excellence
Carlsbad, CA
09.2016 - 07.2018
Office Manager/Insurance Coordinator
Daniel P. Guidera, DDS
Vista, CA
08.2013 - 09.2016
- Coordinated hygienists’ and doctors’ schedules to maximize daily goals.
- Responsible for coordinating hygiene and doctor schedules for conventions and courses including travel arrangements.
- Responsible for all correspondence to patients, insurance companies and referring doctors.
- Created and provided reports to doctor including month-end, production and aging reports including reconciled accounts.
- Managed all patient treatment including insurance billing, preauthorization, and lab cases.
- All office manager duties including ordering office supplies, budget management, and confidential contracts.
- Maintained state and OSHA requirements.
- Oversee operation of office including anticipation and innovation of needed policies and procedures.
- Overseeing all on 4 dental implant patients as well as creating protocols.
- Report to Practice CFO on a monthly basis.
- Perform on-boarding of team members.
- Attended Crown Council in 2023 and 2024. Scheduled to attend 2025.
Treatment Coordinator
Pierre E. Doche, DMD
San Marcos, CA
09.2008 - 07.2013
- Lowered accounts receivable by collecting $100,000 in first three months.
Surgery Coordinator for plastic surgery group
FACESplus
San Diego, CA
06.2000 - 07.2001
- Assistant to the Chief Operations Officer.
- Coordinated and maintained 3 surgeons’ schedules.
- Implemented policy and procedures for front office.
- Maintained relationships with medical vendors including coordinating and ordering specialized surgical devices.
- Submitted preauthorization for surgical treatment.
- Maintained state and OSHA requirements.
- Assisted the Chief Operations Officer as needed.
Office Manager
Pacific Center for Jaw & Facial Surgery, dba Jeffrey J. Moses DDS
Encinitas, CA
08.1993 - 06.2000
- Coordinated and scheduled surgeries at hospitals and surgery centers.
- Maintained relationships with medical vendors including coordinating and ordering specialized surgical devices.
- Preauthorized treatment and presented cost of treatment to patient.
- Maintained all confidential legal cases.
- Reviewed AAAHC requirements for surgical facilities.
Education
Palomar College
San Marcos, CASkills
- Dentrix
- Open Dental
- Eaglesoft
- Excel
- Dental Intelligence
- Weave
- Outlook
- Budget management
- Compliance oversight
- Data analysis
- Team collaboration
- Customer service
- Scheduling coordination
- Inventory control
- Policy implementation
- Problem solving
- Leadership development
- Performance evaluation
- Clear oral/written communication
- Business administration
- Bookkeeping
- Employee training
- Conflict management
- Office management
Certification
Crown Council, 2023, 2024, 2025
Timeline
Office Manger
Packard Dental
02.2022 - Current
Office Manager
The Brush Stop Pediatric Dentistry
10.2019 - 02.2022
Office Manager
Ali Amiri, DDS
08.2018 - 12.2019
Chief Operations Officer
La Costa Dental Excellence
09.2016 - 07.2018
Office Manager/Insurance Coordinator
Daniel P. Guidera, DDS
08.2013 - 09.2016
Treatment Coordinator
Pierre E. Doche, DMD
09.2008 - 07.2013
Surgery Coordinator for plastic surgery group
FACESplus
06.2000 - 07.2001
Office Manager
Pacific Center for Jaw & Facial Surgery, dba Jeffrey J. Moses DDS
08.1993 - 06.2000
Palomar College