Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Harmon

Statesville,NC

Summary

Dynamic manager with 24 years of experience in sales and customer support. Proven ability in decision-making and complex problem-solving, driving service improvements and enhancing customer satisfaction.

Overview

24
24
years of professional experience

Work History

Manager, Sales and Customer Support

JMHarmon&Co,LLC
01.2002 - Current
  • Oversaw inventory management processes, ensuring optimal stock levels for seamless sales operations.
  • Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
  • Collaborated with marketing teams to create targeted campaigns that enhanced customer engagement.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery and satisfaction.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Education

No Degree - Business Administration And Management

Mitchell Community College
Statesville, NC
06-2004

No Degree - Business Administration And Management

Catawba College
Salisbury, NC
06-1981

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Goal setting

Timeline

Manager, Sales and Customer Support

JMHarmon&Co,LLC
01.2002 - Current

No Degree - Business Administration And Management

Mitchell Community College

No Degree - Business Administration And Management

Catawba College

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Laura Harmon