Laura Heaton-Huth
KINGSLEY,IA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Optician
Kingsley Vision Center
03.2021 - 06.2026
- Educated patients on proper eyewear usage, care, and maintenance for optimal vision health.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Caregiver
Floyd Valley Healthcare
08.2014 - 03.2021
- Provided personal care assistance, including bathing, grooming, and meal preparation for clients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Client Service Representative
H&r Block
01.2010 - 04.2014
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Promptly responded to inquiries and requests from prospective customers.
Caregiver
SYNERGY HomeCare
03.2010 - 05.2012
- Provided personalized care and support to patients, enhancing their daily living activities and overall well-being.
- Monitored patient health status, reporting significant changes to medical staff for timely interventions.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
LPN - Nursing
Western Iowa Tech Community College
Sioux City, IA08-1984
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Repairing glasses
- Time management
- Reliability
Certification
- Licensed LPN - 1984-2029
Timeline
Optician
Kingsley Vision Center
03.2021 - 06.2026
Caregiver
Floyd Valley Healthcare
08.2014 - 03.2021
Caregiver
SYNERGY HomeCare
03.2010 - 05.2012
Client Service Representative
H&r Block
01.2010 - 04.2014
LPN - Nursing
Western Iowa Tech Community College