Laura Hornsby
St. Petersburg,FL
Summary
Dynamic sales specialist known for driving revenue growth through effective customer relationship management and innovative sales strategies. Expertise in client acquisition and tailored solutions ensures high satisfaction and engagement.
Overview
21
21
years of professional experience
Work History
Sales Specialist
Dillard's
St. Petersburg, Florida
01.2024 - Current
- Developed and executed targeted sales strategies to effectively expand customer base and drive revenue growth.
- Cultivated strong relationships with key accounts through consistent follow-ups and strategic visits, strengthening account loyalty.
- Educated customers on promotions and loyalty programs, enhancing customer engagement and retention.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction rates.
- Informed customers about product features and technical details to highlight benefits.
- Provided technical support regarding product features and usage for enhanced customer experience.
- Planned outbound sales calls and email campaigns targeting prospective clients.
- Assisted customers upon store entry, guiding merchandise selection and purchase completion.
Sales Consultant
Chico's FAS
St. Petersburg, Florida
04.2005 - 05.2017
- Increased revenue by upselling and closing sales focused on client needs.
- Developed relationships with clients, resulting in increased sales revenue.
- Engaged customers through active listening to identify needs and preferences.
- Greeted incoming customers and delivered expert sales service to drive revenue.
- Demonstrated products to showcase benefits and encourage purchases.
- Provided personalized styling advice to enhance customer shopping experiences.
- Acquired new customer accounts through dedicated cold calling and exceptional service.
- Performed cold calls to introduce company offerings to prospective customers.
Lead Therapist
Hillcrest Family Services
Dubuque, Iowa
08.2010 - 01.2013
- Facilitated individual and family therapy sessions addressing mental health challenges.
- Developed tailored treatment plans based on comprehensive client assessments.
- Conducted assessments identifying client goals and therapeutic needs.
- Managed diverse caseload of therapy sessions weekly, applying various therapeutic approaches to meet client needs.
- Collaborated with multidisciplinary teams to improve client care strategies.
- Supervised clinical staff, enhancing delivery of therapeutic interventions and ensuring quality care.
- Provided crisis intervention services to support clients.
- Monitored patient progress through evaluations, providing constructive feedback to support ongoing therapeutic development.
Certified Life Coach
Costello Center for Counseling
St. Petersburg, Florida
04.2007 - 07.2010
- Facilitated individual and group coaching sessions, empowering diverse clients to achieve personal growth.
- Developed customized action plans to achieve client goals and aspirations.
- Guided clients through behavioral changes with empathy and support.
- Collaborated with multidisciplinary teams to enhance holistic client care.
- Educated clients on stress management, mindfulness, and relaxation techniques.
- Provided resources such as books, articles, and videos related to session topics.
- Developed strategies to build client resilience against adversity and change.
- Guided clients in identifying goals, overcoming obstacles, and developing actionable strategies for fulfillment.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Georgia
Athens, GA06-1982
Skills
- Customer relationship management
- Sales strategy development
- Client acquisition
- Revenue generation
- Effective communication
- Lead generation
- Behavioral assessment
- Treatment planning
- Therapeutic techniques
- Active listening
- Relationship building
- Problem solving
- Crisis management
Timeline
Sales Specialist
Dillard's
01.2024 - Current
Lead Therapist
Hillcrest Family Services
08.2010 - 01.2013
Certified Life Coach
Costello Center for Counseling
04.2007 - 07.2010
Sales Consultant
Chico's FAS
04.2005 - 05.2017
Bachelor of Arts - Journalism And Mass Communication
University of Georgia