Laura Johnson
Tualatin
Summary
Dynamic Assistant Store Director with a proven track record in optimizing store operations and enhancing customer satisfaction. Expertise in staff supervision and sales analysis, committed to fostering team collaboration and achieving strategic goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Director
Safeway
West Linn
06.2024 - Current
- Coordinated daily store operations, facilitating smooth workflow and optimizing team performance.
- Developed and implemented strategies to increase store sales.
- Analyzed sales data to identify trends and support strategic decision-making processes.
- Monitored the performance of all departments, ensuring they met their goals and objectives.
- Led regular team meetings to enhance communication and collaboration between departments.
- Delivered guidance, support, and training to staff members, fostering skill development and team cohesion.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer complaints in a professional manner.
- Enforced company procedures and protocols.
Wine Steward
Safeway
Hillsboro
11.2023 - 06.2024
Store Manager
Starbucks
Beaverton
10.2016 - 09.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Deli Manager
Safeway
Beaverton
08.2010 - 09.2016
- Managed daily operations of deli section, ensuring smooth workflow and efficiency.
- Trained and supervised staff on food safety and customer service standards.
- Oversaw inventory management, including ordering and stock rotation procedures.
- Trained new employees on proper food handling techniques and safety regulations.
- Supervised deli staff to ensure efficient customer service.
- Collaborated with store management to implement promotional displays and sales initiatives.
- Assisted customers with product selection, providing recommendations and samples.
- Collaborated with store management to implement promotional displays and sales initiatives, increasing customer engagement and sales.
Education
Some College (No Degree) - Business
Arizona State University
Tempe, AZSkills
- Operational leadership
- Staff supervision
- Customer experience management
- Inventory management
- Team collaboration
- Conflict resolution
- Sales analysis
- Team leadership
Certification
- Store Director Training (SDT)
Timeline
Assistant Store Director
Safeway
06.2024 - Current
Wine Steward
Safeway
11.2023 - 06.2024
Store Manager
Starbucks
10.2016 - 09.2023
Deli Manager
Safeway
08.2010 - 09.2016
Some College (No Degree) - Business
Arizona State University