Laura Jones
Mooresborro
Summary
Team-oriented professional prepared to take on leadership responsibilities. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Enhanced customer satisfaction through meticulous attention to detail and effective team mentoring. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
8
8
years of professional experience
Work History
Team Lead
Tractor Supply
Shelby, NC
05.2024 - 06.2025
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained and mentored team members on product knowledge and customer service excellence.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Order Picker
Hanesbrands
Kings Mountain, NC
01.2017 - 03.2021
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Packaged and labeled products according to established quality standards and protocols.
- Assisted in maintaining cleanliness and organization of work areas to promote safety.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.
- Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Team Member
Tractor Supply
Shelby, NC
04.2022 - 05.2024
- Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Operated cash registers efficiently, processing transactions and handling customer payments.
- Collaborated with team members to restock shelves and ensure store cleanliness and safety standards.
- Participated in training sessions on product knowledge to enhance customer service skills.
- Responded promptly to customer concerns, resolving issues to maintain satisfaction levels.
- Monitored sales floor activity, providing assistance as needed to optimize workflow efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
High School Diploma -
Valley Center High School
Valley Center, CASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Organizational skills
- Coaching and mentoring
Timeline
Team Lead
Tractor Supply
05.2024 - 06.2025
Team Member
Tractor Supply
04.2022 - 05.2024
Order Picker
Hanesbrands
01.2017 - 03.2021
High School Diploma -
Valley Center High School