Laura Kinney
Howell,NJ
Summary
Experienced administrative professional with over 19 years of dedicated service in supporting high-achieving executives. Driven and resourceful, consistently demonstrating ability to meet professional needs with meticulous organization and precision. Excels in managing high-volume workloads within rapidly changing environments, ensuring seamless operations and efficient outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Monmouth Custom Builders
11.2023 - Current
- ith wServe as direct assistant to the Vice President, managing daily schedules, meetings, and correspondence
- Coordinate and schedule monthly staff meetings, prepare agendas, take notes, and distribute recap reports
- Collaborate with township zoning, engineering, and building departments to facilitate permit applications
- Manage documentation for subcontractors and ensure compliance with regulatory requirements
- Implement a mobile Safety Report application to enhance project management efficiency
- Plan and coordinate company events and employee outings to foster team engagement
- Provide IT troubleshooting and solutions for operational continuity
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Implemented updated policies and practices for organization and monitored effect with 40 employees .
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Handled confidential and sensitive information with discretion and tact.
PAC Call Center Representative
Hackensack Meridian Health
01.2022 - 11.2023
- Scheduled physician appointments, registered patients, and managed call inquiries
- Assisted with a special project for the Sleep Center Department to transition to a paperless system
- Organized and tracked sleep study cases, verified insurance eligibility, and obtained prior authorizations
- Utilized Microsoft Excel to maintain patient scheduling and insurance tracking databases
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Clinical Coordinator / Surgical Assistant
Sparano Face & Nasal Institute
01.2011 - 12.2022
- Played an integral role in launching the practice, developing office protocols, and optimizing workflows
- Managed patient interactions, appointment scheduling, and insurance verifications
- Assisted with surgical procedures, cosmetic injections, laser treatments, and robotic hair transplants
- Conducted CoolSculpting consultations and treatments, enhancing patient service offerings
- Created marketing materials and managed social media engagement
- Oversaw inventory management, ensuring timely restocking and order fulfillment
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Built strong relationships with patients and families for optimized care satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Medical Assistant
Coastal Ear, Nose & Throat
01.2007 - 12.2010
- Assisted physicians in daily patient care and medical procedures
- Managed front-desk operations, patient check-ins, and appointment scheduling
- Handled insurance verifications, authorizations, and medical documentation
- Coordinated patient follow-ups, prescription refills, and clinical research surveys
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
Education
High School Diploma -
Westborough High School
Westborough, MA06.2005
Skills
- Executive-Level Administrative Support
- Calendar & Meeting Management
- Microsoft Office Suite
- Electronic Medical Records
- Office Workflow & Process Improvement
- Medical & Surgical Assisting
- IT Troubleshooting & Systems Implementation
- Typing Speed: 90 WPM
- Team Collaboration & Leadership
- Regulatory Compliance & Documentation
Certification
- Artas Robotic Hair Transplant Technician
- Certified CoolSculpting Specialist
- Certified HydraFacial Specialist
Personal Information
Title: Executive Assistant
Timeline
Executive Administrative Assistant
Monmouth Custom Builders
11.2023 - Current
PAC Call Center Representative
Hackensack Meridian Health
01.2022 - 11.2023
Clinical Coordinator / Surgical Assistant
Sparano Face & Nasal Institute
01.2011 - 12.2022
Medical Assistant
Coastal Ear, Nose & Throat
01.2007 - 12.2010
High School Diploma -
Westborough High School
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