Laura Londono
Sanford,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Server
Señor Tequila Restaurante
Winter Springs
11.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed orders efficiently, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to maintain quality and presentation standards.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Maintained cleanliness of dining area, contributing to overall restaurant ambiance.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Don Julio Mexican Restaurant
Orlando, FL
12.2022 - 05.2024
- Upsold menu items effectively, boosting daily sales and revenue streams.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Don Julio Mexican Restaurant
Lake Mary, FL
07.2020 - 01.2022
- Assisted in training new servers on restaurant procedures and menu knowledge.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Call Center Representative
Sears
Lake Mary, FL
07.2016 - 02.2017
- Assisted customers with order placements, cancellations, and returns using company-specific systems.
- Maintained detailed records of customer interactions to ensure accurate follow-up and service continuity.
- Collaborated with team members to enhance customer service strategies and improve overall satisfaction rates.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Assisted customers with order placement, returns, and product information to enhance satisfaction.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- POS operation
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
- Billingual
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Señor Tequila Restaurante
11.2024 - Current
Server
Don Julio Mexican Restaurant
12.2022 - 05.2024
Server
Don Julio Mexican Restaurant
07.2020 - 01.2022
Call Center Representative
Sears
07.2016 - 02.2017
High School Diploma -
Winter Springs High School