Laura Long
HC 61 Box 86 ,AZ
Summary
Dynamic salon owner with a proven track record at Lala Hair, excelling in business management and customer service. Enhanced client retention through personalized services and effective upselling strategies. Skilled in financial management and staff training, fostering a motivated team that drives community engagement and boosts brand visibility.
Overview
11
11
years of professional experience
Work History
Salon Owner/Operator
Lala Hair
Flagstaff, AZ
03.2014 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Collaborated with local businesses on cross-promotional events that enhanced community engagement.
Manufacturing Operator
GORE-TEX
Flagstaff, AZ
04.2016 - 06.2017
- Operated machining equipment safely with team of operators.
- Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Inspected products and machines to maintain quality and efficiency.
- Complied with company and OSHA safety rules and regulations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized work to meet demanding production goals.
CSA Agent
American Airlines
Flagstaff, AZ
10.2015 - 04.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Maintained a clean and organized store environment for optimal customer experience.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate Of Technical Studies - Cosmetology
Artistic Beauty College
Flagstaff, AZ10.2002
High School Diploma - General Studies
Flagstaff High School
Flagstaff, AZ05.2001
Skills
- Upselling services
- Employee training
- Staff management
- Salon marketing
- Appointment scheduling
- Customer service
- Scheduling
- Business management
- Decision-making
- Hiring and onboarding
- Business development
- Inventory control
- Financial management
- Payroll administration and timekeeping
Accomplishments
Graduated Dental Assisting Program 2014
Languages
Navajo
Native or Bilingual
Timeline
Manufacturing Operator
GORE-TEX
04.2016 - 06.2017
CSA Agent
American Airlines
10.2015 - 04.2016
Salon Owner/Operator
Lala Hair
03.2014 - Current
Certificate Of Technical Studies - Cosmetology
Artistic Beauty College
High School Diploma - General Studies
Flagstaff High School