Laura Lopez
Regional One Health Outpatient Center
Horn Lake,MS
2
Languages
1
Certification
7
years of professional experience
Patient Access Specialist at Regional One Health Outpatient Center, excelling in appointment scheduling and insurance verification. Recognized for enhancing patient satisfaction through effective communication and problem-solving skills, while maintaining HIPAA compliance and managing high call volumes with professionalism. Committed to optimizing healthcare experiences for patients.
Work History
Patient Access Specialist
2 Years 1 Month- Assisted patients with registration and insurance verification processes.
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Communicated effectively with healthcare providers regarding patient needs and concerns.
- Resolved patient inquiries and issues promptly to enhance overall satisfaction.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
Lead
1 Year 7 Months- Achieved significant results through self-motivation and personal accountability.
- Enhanced team dynamics through effective independent and collaborative work.
- Adapted to new situations rapidly, showcasing a strong learning capability.
- Facilitated clear communication, enhancing both verbal and written exchanges.
- Strengthened team performance by providing essential support and guidance.
- Promoted a respectful and friendly atmosphere, fostering team cohesion.
- Optimized time management to accomplish all tasks within required deadlines.
- Maintained flexibility in scheduling to meet the demands of night, weekend, and holiday shifts.
- Demonstrated passion for continuous learning and personal development.
- Enhanced operational efficiency by collaborating effectively with team members.
Production Line Operator
3 Years 1 Month- Operated machinery to maintain efficient production line flow.
- Monitored product quality, ensuring compliance with safety standards.
- Collaborated with team members to streamline production processes.
- Trained new employees on equipment operation and safety protocols.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
- Trained new employees by demonstrating operation of production line machinery.
Education
Bachelor of Science
Skills
HIPAA compliance
Appointment scheduling
Patient registration
Insurance verification
Adaptability and flexibility
Active listening
Effective communication
Data entry
Verbal and written communication
Flexible schedule
Language fluency
Problem-solving
Customer service
Patient scheduling
Certification
Basic Life Support (BLS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Specialist
Regional One Health Outpatient Center
07.2024 - CurrentRead More
Lead
Kelloggs
08.2022 - 03.2024Read More
Production Line Operator
Kelloggs
06.2019 - 07.2022Read More
Baptist Health Science University
Bachelor of Science
Read More