Laura Macias
Sparks,NV
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Order entry into database and collaboration with warehouse for fulfillment. Passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Walkenhorst’s
Sparks, Nevada
07.2018 - 07.2025
- Order intake over the phone or by website and data entry then forward to the warehouse for fulfillment. Addressed and resolved customer complaints promptly, enhancing customer satisfaction.
- Supported customers with product inquiries and order placements, ensuring shopping experience.
- Resolved complex problems by working with other departments to provide solutions that met customer needs.
- Provided exceptional support to customers through phone and in-person interactions.
- Educated customers on product features and services available at Walkenhorst's.
Education
Certificate in Business Office - Business
Reno Business College
Reno , NV 02.1997 - 08.1999
Associate Degree - Commercial Art
Western Wisconsin Technical College
Lacrosse , wI 08.1973 - 06.1975
Skills
- Order fulfillment
- Data entry
- Customer complaint handling
- Order management
- Customer relationship management
- Team collaboration
- Product knowledge
- Interdepartmental cooperation
Timeline
Customer Service Representative
Walkenhorst’s
07.2018 - 07.2025
Certificate in Business Office - Business
Reno Business College
02.1997 - 08.1999
Associate Degree - Commercial Art
Western Wisconsin Technical College
08.1973 - 06.1975