LAURA MANN
Toledo,OH
Summary
With over 30 years of experience as a customer-oriented General Manager, my primary goal has always been to drive revenue growth and expand margins. Thriving in high-stress environments, I consistently execute and complete multiple projects with precision and adaptability. As a meticulous leader and strategic planner, I bring comprehensive managerial acumen to the table, offering a visionary perspective and the ability to motivate teams towards success.
Overview
12
12
years of professional experience
Work History
Branch Operations Manager
EmployBridge
09.2023 - Current
- Improved branch efficiency by streamlining operations and implementing new processes
- Managed daily branch operations for optimal productivity and customer satisfaction
- Reduced staff turnover with effective training programs and employee support initiatives
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns
- Enhanced customer experience by providing exceptional service and addressing concerns promptly
- Developed strong relationships with clients, resulting in increased loyalty and repeat business
- Collaborated with senior management to create strategic plans for future branch growth and expansion
General Manager
City BBQ
09.2019 - 09.2023
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
General Manager
Spaghetti Warehouse
01.2013 - 08.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and implemented strategies to increase sales and profitability
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Reported issues to higher management with great detail
Education
No Degree - Pre Med With A Focus On Chemistry And Bioplogy
University of Toledo
Toledo, OHSkills
- Cost Management
- Financial Statements
- Microsoft Excel
- ADP Workforce Now
- Labor Cost Controls
- Verbal and Written Communication
- Business Management Principles
- Financial Management
- Supply Chain Management
- Profit and Loss Accountability
- Order Supplies
- Financial Forecasting
- Cross-Functional Team Management
- Customer Service
- Safety Assurance
Timeline
Branch Operations Manager
EmployBridge
09.2023 - Current
General Manager
City BBQ
09.2019 - 09.2023
General Manager
Spaghetti Warehouse
01.2013 - 08.2019
No Degree - Pre Med With A Focus On Chemistry And Bioplogy
University of Toledo
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