Laura N. Madrid
Roswell,NM
Summary
Recent graduate seeking full-time position in a professional environment to further develop learned skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
Roswell Independent School Dst
Roswell, NM
11.2025 - 05.2026
- Implemented lesson plans provided by full-time teachers, adapting materials for diverse learning styles.
- Fostered a positive classroom environment that encouraged student participation and collaboration.
- Delivered instructional support to students across various subjects, ensuring engagement and understanding.
- Monitored student progress and behavior, providing feedback to maintain discipline and focus.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Information Specialist
ENMU-Roswell
Roswell, NM
10.2021 - Current
- Answered central telephone system and directed calls accordingly.
- Handled various responsibilities efficiently and met time-sensitive deadlines.
- Coordinated catering and set up conference rooms for corporate and client meetings to ensure smooth execution and professional atmosphere.
- Troubleshot copy machines and printers and scheduled service.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted employees with document management tasks to company employees by copying, faxing and filing documents.
- Protected sensitive client and company information of information regarding clients and company.
- Maintained confidentiality of information regarding clients and company.
Optician
Eye Associates Of New Mexico
Roswell, NM
02.2019 - 10.2021
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Measured facial dimensions, including temple length, bridge size, and vertex distance, to ensure optimal frame fit.
- Prepared work orders outlining all specifications for new lenses and frames.
- Managed customer records, prepared work payments, processed insurance claims, and collected balances to streamline office operations.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Instructed clients on adapting to, wearing, and caring for eyeglasses to enhance user experience and satisfaction.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Completed field of vision, OCTs and pachymetry evaluations.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optical Tech
National Vision Inc.
Roswell, NM
03.2017 - 02.2019
- Dispensed eyeglasses and contact lenses to patients and instructed patients on the proper care of eyeglasses and contact lenses.
- Adjusted lenses and frames to correct alignment and selected lens, molds, tools, and polishing or grinding wheels.
- Applied special finishes to lenses, including tinting and scratch-resistant coatings.
- Assembled eyeglass frames and attached shields, nose pads, and temple pieces using pliers and screwdrivers.
- Explained procedures to patients, enhancing understanding and fostering cooperation.
- Placed orders for necessary reagents and supplies to maintain inventory.
- Greeted patients and asked about their health since the previous appointment.
- Gathered, sorted, and replenished supplies across all units to ensure readiness.
- Entered patient, procedure and information into computer system.
- Completed procedures and gathered patient data for Doctor.
- Scheduled and accompanied clients to medical appointments.
- Guided clients in selecting frames and recommended lens options tailored to individual needs.
Jewelry Consultant
Zales Jewelers
Roswell, NM
06.2013 - 01.2017
- Delivered exceptional client service to strengthen relationships and create future business opportunities.
- Consistently hit and exceeded sales goals..
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Executed product implementation projects for customers
- Conducted needs assessment discussions with prospects
- Enhanced sales through proactive account servicing and strong relationship-building efforts.
- Led customer product implementations.
Front Desk Receptionist
Behavioral Medicine Associates
Roswell, NM
11.2012 - 05.2013
- Collected deposits, fees, and payments to ensure accurate financial transactions.
- Maintained organized files and records, contributing to efficient information retrieval.
- Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.
- Greeted patients warmly and provided desk sheets for sign-in, enhancing patient experience.
- Maintained files and records with effective filing systems.
- Performed basic bookkeeping activities and updated the accounting system.
- Collected, sorted, distributed mail and prepared mail, messages, or courier deliveries.
Education
Bachelor of Science - Communicative Disorders
Eastern New Mexico University
Portales, NM05.2026
Minor - Clinical Practice
Eastern New Mexico University
Portales, NM05.2026
High School Diploma -
Goddard High School
Roswell, NM05.2013
Skills
- Classroom management
- Student assessment
- Materials preparation
- Documentation and record keeping
- Strong verbal communication
- Fluent in Spanish
- Computer literate
- Skilled problem solver
- Faculty collaboration
- Extremely organized
- Self-motivated
- People-oriented
- Excellent work ethic
- Social skills
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Roswell Independent School Dst
11.2025 - 05.2026
Information Specialist
ENMU-Roswell
10.2021 - Current
Optician
Eye Associates Of New Mexico
02.2019 - 10.2021
Optical Tech
National Vision Inc.
03.2017 - 02.2019
Jewelry Consultant
Zales Jewelers
06.2013 - 01.2017
Front Desk Receptionist
Behavioral Medicine Associates
11.2012 - 05.2013
Bachelor of Science - Communicative Disorders
Eastern New Mexico University
Minor - Clinical Practice
Eastern New Mexico University
High School Diploma -
Goddard High School