Laura Markham
Honolulu
Summary
Dynamic and driven entrepreneur and customer experience expert, eager to collaborate with like-minded individuals and organizations committed to prioritizing the people and planet's long-term health. A strong advocate for transparency and excellence in service delivery, fostering an environment of teamwork and innovation. Exceptional written and verbal communication skills, coupled with a quick learning ability, enhancing cross-functional collaboration and problem-solving capabilities. Passionate about driving impactful solutions that align with shared values and goals.
Detail-oriented Customer Advocate with 10+ years of experience in consumer research and business administration. Skilled in developing strategies to shape products and services to meet customer preferences. Highly organized and personable.
Overview
8
8
years of professional experience
Work History
Customer Advocate
FarmLink Hawai’i
07.2024 - Current
- Oversees customer interactions as main point of contact for local food delivery operations. Manages account inquiries, product-related questions, and delivery issues while upholding company values of sustainability. Collaborates with fulfillment and logistics teams to troubleshoot service challenges. Implemented proactive communication strategies and utilized customer feedback to drive service improvements.
- Facilitates successful onboarding of new employees through effective interviewing and training processes. Enhances operational efficiency by updating standard operating procedures to match evolving role requirements. Contributes to overall departmental success through diligent management of daily functions.
- Analyzes customer trends to identify opportunities for process improvements and increased engagement.
- Led initiatives that enhanced operational workflows, resulting in faster response times and improved customer experiences.
Co-Owner, Manager
Edible Peace
06.2018 - 12.2025
- Co-founded Edible Peace, producing macadamia nut spreads & dips with 99% Hawai’i-grown ingredients. Led business growth, strategy, and operations with a focus on sustainability.
- Developed growth strategies, including expanding revenue streams and forging key partnerships.
- Managed relationships with retail partners, distributors, and wholesalers to ensure timely deliveries and customer satisfaction.
- Oversaw financials, including budgeting and forecasting, and maintained efficient inventory control.
- Led sales and marketing efforts across digital platforms and represents the brand at events and trade shows.
- Enhanced customer service by implementing responsive protocols and following up on feedback to improve offerings.
E-Commerce Shopper and Speciality Team Member
Whole Foods Market
10.2023 - 07.2024
- Achieved elite shopper status by delivering fast and accurate order fulfillment. Enhanced customer satisfaction through efficient bagging and staging of items for delivery or pick-up. Contributed to improving the organization of the specialty department by receiving, stocking, and displaying products. Improved organization of backstock for cheese, wine, and accompaniments. Elevated product presentation by cutting and packaging artisan cheese and chocolate. Facilitated customer engagement by providing expert advice on wine and charcuterie board pairings. Strengthened team capabilities by training new employees on operational best practices.
Education
Bachelor of Science - Business Administration, Marketing, Nutrition & Dietetics
Samford University
Birmingham, AL05-2017
Skills
- Customer Service
- Sales
- Communication
- Team Building
- Inventory Management
- Organization
- Strong Interpersonal Skills
- Data entry
- Inventory control
- Billing and payments
- E-Commerce
- Account Management
Accomplishments
- Achieved increase in customer retention through effectively helping identify and fix order errors.
- Collaborated with team of 4 in the development of customer feedback surveys and result compilation.
- Improved product and services through consumer testing.
Timeline
Customer Advocate
FarmLink Hawai’i
07.2024 - Current
E-Commerce Shopper and Speciality Team Member
Whole Foods Market
10.2023 - 07.2024
Co-Owner, Manager
Edible Peace
06.2018 - 12.2025
Bachelor of Science - Business Administration, Marketing, Nutrition & Dietetics
Samford University
More About Me
- Loves learning about local fruits
- Spent a summer on a mango farm helping identify over 15 varieties of mango trees
- Loves yoga, rock climbing, softball, and foraging