Laura Martinez
Idaho Falls,ID
Summary
Results-oriented General Manager with over a decade of experience in optimizing operations and team development. Expertise in budgeting, scheduling, and vendor negotiation fosters strong partnerships that enhance service delivery. Proven ability to drive operational efficiency and elevate customer satisfaction through effective problem-solving and training initiatives.
Overview
13
13
years of professional experience
Work History
General Manager
Cafe Sabor Mexican Restaurant
Idaho Falls, Idaho
03.2013 - 09.2025
- Oversaw daily operations to ensure smooth functioning.
- Developed staff schedules to optimize workforce efficiency and coverage.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees on customer service standards and procedures.
- Conducted performance evaluations to provide feedback and support staff development.
- Collaborated with vendors to negotiate contracts and secure favorable terms.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored monthly sales performance to support decision-making and planning. to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Skyline High School
Idaho Falls, ID05-2004
Skills
- Staff management
- scheduling
- Budgeting
- Inventory control
- Performance evaluation
- Vendor negotiation
- Customer relationship management
- Employee training
- Problem solving
- Labor cost controls
- bilingual (Spanish/English)
Languages
Spanish
Full Professional
English
Full Professional
References
References available upon request.
Timeline
General Manager
Cafe Sabor Mexican Restaurant
03.2013 - 09.2025
High School Diploma -
Skyline High School