Laura Mata
San Antonio,TX
Summary
Dynamic Inbound Sales Representative with a proven track record at Charter Spectrum, consistently exceeding sales quotas. Skilled in customer relationship building and sales coaching, I leverage product knowledge and effective objection handling to drive results. Adept at managing high call volumes while fostering a positive team environment through mentorship and training initiatives.
Overview
10
10
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
06.2022 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer relationships
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Implemented upselling techniques effectively, driving additional revenue for the company.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing. (Mentorship Program/Interim Supervisor)
Client Service Representative
TaskUs
06.2019 - 06.2022
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Managed incoming chats for multiple clients, while still enhancing client satisfaction, providing prompt resolution to issues and accurate information about products and services.
Senior Technical Support Advisor
Apple
06.2015 - 06.2019
- Assisted in updating comprehensive knowledge base articles, reducing repeat customer inquiries and improving self-service options.
- Implemented quality assurance measures for support interactions, resulting in consistently positive customer feedback scores.
- Served as a liaison between customers and engineering teams, facilitating effective communication and swift problem resolution.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06-2014
Skills
- Inbound sales
- Sales training/coaching
- High-volume call centers
- Customer relationship building
- Call handling
- Meets/exceeds goals and performance
- Active listening
- Critical thinking
Timeline
Inbound Sales Representative
Charter Spectrum
06.2022 - Current
Client Service Representative
TaskUs
06.2019 - 06.2022
Senior Technical Support Advisor
Apple
06.2015 - 06.2019
High School Diploma -
Harlandale High School
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