Laura Mata
San Antonio,TX
Summary
Dynamic Inbound Sales Representative with a proven track record at Charter Spectrum, consistently exceeding sales quotas. Skilled in customer relationship building and sales coaching, I leverage product knowledge and effective objection handling to drive results. Adept at managing high call volumes while fostering a positive team environment through mentorship and training initiatives.
Overview
10
10
years of professional experience
Work History
Inbound Sales Representative
Charter Spectrum
San Antonio, TX
06.2022 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer relationships
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Implemented upselling techniques effectively, driving additional revenue for the company.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing. (Mentorship Program/Interim Supervisor)
Client Service Representative
TaskUs
San Antonio, TX
06.2019 - 06.2022
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Managed incoming chats for multiple clients, while still enhancing client satisfaction, providing prompt resolution to issues and accurate information about products and services.
Senior Technical Support Advisor
Apple
San Antonio, TX
06.2015 - 06.2019
- Assisted in updating comprehensive knowledge base articles, reducing repeat customer inquiries and improving self-service options.
- Implemented quality assurance measures for support interactions, resulting in consistently positive customer feedback scores.
- Served as a liaison between customers and engineering teams, facilitating effective communication and swift problem resolution.
Education
High School Diploma -
Harlandale High School
San Antonio, TX06-2014
Skills
- Inbound sales
- Sales training/coaching
- High-volume call centers
- Customer relationship building
- Call handling
- Meets/exceeds goals and performance
- Active listening
- Critical thinking
Timeline
Inbound Sales Representative
Charter Spectrum
06.2022 - Current
Client Service Representative
TaskUs
06.2019 - 06.2022
Senior Technical Support Advisor
Apple
06.2015 - 06.2019
High School Diploma -
Harlandale High School