Summary
Overview
Work History
Education
Skills
Timeline
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Laura McCoy

Columbus,OH

Summary

Accomplished Manager with a proven track record at HW Dental Clintonville, enhancing team productivity and engagement through effective leadership and staff development programs. Expert in time management and complex problem-solving, significantly improving operational efficiency and profitability. Skilled in verbal communication, adept at resolving conflicts and fostering a collaborative work environment.

Overview

8
8
years of professional experience

Work History

Manager

HW Dental Clintonville
12.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Organized professional development programs for staff, leading to improved performance and skill sets.

Medical Billing

Specialized Medical Billing
03.2022 - 12.2022
  • Continuously updated professional knowledge through attending workshops, seminars, webinars—helping maintain expertise in the ever-evolving field of medical billing analysis.
  • Maintained knowledge of standardized medical billing codes.
  • Oversaw daily operations for efficient workflow and productivity within the medical billing department.
  • Maintained up-to-date knowledge on industry regulations, ensuring compliance in all medical billing practices.

Account Manager

Discover Card Financial Services
08.2021 - 12.2021
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Representative

Bread Finanical
03.2017 - 05.2021
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Whiteoak High School
Mowrystown, OH

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Performance Management
  • Scheduling for Staff

Timeline

Manager

HW Dental Clintonville
12.2022 - Current

Medical Billing

Specialized Medical Billing
03.2022 - 12.2022

Account Manager

Discover Card Financial Services
08.2021 - 12.2021

Customer Service Representative

Bread Finanical
03.2017 - 05.2021

High School Diploma -

Whiteoak High School

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Laura McCoy