Laura McLaughlin
Belleville,IL
Summary
Dynamic and results-driven professional with a strong background in customer service and cash handling at JOANN Fabrics and Crafts. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in maintaining confidentiality and accuracy in tax preparation, ensuring client trust and loyalty.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sales Associate
JOANN Fabrics and Crafts
10.2022 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Coffee Shop Worker
623 Club
2007 - 2022
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
Tax Preparer
Various Companies
2003 - 2006
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Education
No Degree - Nutritional Sciences
Colorado State University
Fort Collins, COAssociate of Applied Science - Business Computer Information Systems
University of Alaska Anchorage
Anchorage, AK01-1992
High School Diploma -
Fort Collins High School
Fort Collins, CO05-1983
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
I was in a very severe car accident in 1985. I was in a coma for 2 months. I had to re-learn many things. After a few years of intense therapy I returned to college and got the degree. I trained for and ran two half marathons in 2 hours. I raised 3 children .... All while dealing with a disability!
Certification
Certified tax preparer with H&R Block, Jackson Hewitt and the military.
Member of AA, sober since 2002. Strongly believe service work and helping others is the key to staying sober.
Languages
German
Limited Working
American Sign Language
Limited Working
Timeline
Sales Associate
JOANN Fabrics and Crafts
10.2022 - 05.2025
Coffee Shop Worker
623 Club
2007 - 2022
Tax Preparer
Various Companies
2003 - 2006
No Degree - Nutritional Sciences
Colorado State University
Associate of Applied Science - Business Computer Information Systems
University of Alaska Anchorage
High School Diploma -
Fort Collins High School
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