Laura Moshel
Aurora,CO,USA
Summary
Seasoned Leasing and Community Management Professional of 24+ years,15+ years specialization in lease-up properties; 4 years in New Home Warranty Dedicated individual with a history of meeting company goals utilizing consistent and organized practices. Demonstrated leadership, sales, and marketing accomplishments while skilled in working under pressure and adapting to new situations and challenges to best enhance organizational brand.
Overview
29
29
years of professional experience
Work History
Warranty Manager/Property Manager
Creekside Homes
04.2022 - 02.2025
- Coordinate repair schedules with homeowners and subcontractors balancing timeliness with homeowner/vendor across 5 communities
- Accurately document warranty issues in Punchlist including photos and relevant documentation continuously maintaining up to date records/dates
- Provide weekly status report of all outstanding claims and track progress through Punchlist Manager
- Schedule and conduct pre walkthrough inspections with field superintendent to identify potential warranty items
- Conduct pre closing walkthrough with homeowner to identify and address any outstanding items … follow up at 90 day/11 month post completion
- Review warranty policies/procedures and educate homeowner on maintaining their home, as well as instructional training on submitting requests through homeowner portal
- Exercise discretion and professionalism in all client/contractor interactions
- Identify chargeback items and provide supporting documentation
- Supervise trade partners to ensure quality standards and homeowner expectations are met as well as ensure all repairs meet quality standards
- Communicate effectively with field and office team members to ensure smooth coordination
- Delivered emergency 24-hour on-call service for homeowers/tenants on building/home issues.
- Actively participate in team efforts to maintain high service standards, resolve concerns even if unrelated to construction
- Attend monthly HOA meetings Represent Builder/Agent for Owner with community concerns/updates
- Approve service invoices and monitor service repair budgets
- Responsible for all aspects of leasing,marketing, maintenance repairs and resident communication in 60 rental homes.
Community Manager
Klingbeil Capital Management
08.2016 - 08.2021
- Maintained a strong focus on increasing occupancy through marketing, sales and networking
- Strong consultative and negotiation skills renting at $2.05 per square foot in over-saturated suburban market
- Organized outstanding maintenance requests and warranty work/scheduled vendors and coordinated with residents
- Evaluated property conditions and recommended improvements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Assistant Director of Residential Living
Beacon Hill Realty & Management
09.2014 - 12.2015
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maximized rental income while minimizing expenses through effective planning and control.
- Planned community events to enhance resident retention
Residential Sales Lead
Wood Residential
04.2013 - 09.2014
- 24% pre-leased in 2 month period prior to opening, then once stabilized, rented at 0.27 over proforma / $1.91 per sq ft
- Contributed to daily operations including team building, training and mentorship
- Weekly updating and monitoring of internet ads, locators and websites
Leasing Consultant
Beacon Hill Realty & Management
03.2012 - 04.2013
- Maintained a closing ratio of 45% during the lease-up phase at condominium-apartment conversion property
- Assisted in the initial business office set-up & implementation, as well as the ongoing management of the office including: Creation of forms, Posting Rent & aided in Eviction process
- Solely responsible for facilitation of file audit in preparation for sale of community
Leasing Professional / Social Media Coordinator
Red Peak Properties
01.2011 - 03.2012
- Maintained a leased and occupied status of an aged community above 96% for 6 months while renting / renewing at market rent
- Built strong relationships with both HR/Relocation Departments of large corporations to provide housing opportunities for their new employees
- Implemented community Facebook page and conducted on-site staff meetings to gain exposure
Leasing Professional
Martin Fein Interests
05.2009 - 12.2010
- Successfully leased up a 194-unit new build within 11 months in an over-saturated downtown market
- Responsible for weekly outreach marketing and event planning for community social events
Southeast Marketing Coordinator
Altman Management Company
12.2006 - 02.2008
- Responsible for implementing internet advertising, ad placement, website design/layout on multiple websites for new construction projects that enabled a high profile lease-up
- Developed effective sales and marketing programs that included direct mail campaigns, print advertising, promotions and free delivery services on a limited budget
- 100% interstate travel to communities with undesirable occupancy and collection rates in order to troubleshoot pricing, staff, and/ or market conditions
- Networked with local businesses at Chamber of Commerce meetings
- Prepared both weekly and monthly marketing analysis reports
- Regularly interact with executives and major vendors normally involving controversial situations, customer negotiations, or influencing and persuading other senior level managers
Personal Banker
Wells Fargo Bank
09.2003 - 12.2006
- Received multiple outstanding customer service awards
- Rated Top 5 Banker in Lincoln, NE region through pack penetration
- Awarded 2 Quarters in a row Platinum Level of Loan Goals exceeding $1,000,000
Sales Manager
America’s First Home
12.2002 - 06.2003
- Educated customers on thoroughly understanding and repairing their credit reports to enable them to acquire financing for their home
- Explained Real Estate Contracts and Addendums to home buyers
- Sold $1.5M+ in home values in 6 months (price points starting from $150,000-$250,000)
Leasing Professional
Altman Management Co.
10.1999 - 12.2002
- Directly accountable for the successful lease-up of 3 brand new A+ communities between 282-386 units under strict deadlines
- Chosen to aid sales and marketing in troubled communities throughout Florida market
- Awarded Signature Sales awards 5x throughout employment with company
Leasing Professional
Picerne Development
03.1997 - 10.1999
- Created training course for new recruits speeding profitability
- Achieved Top 5% closing ratio of company securing a position on the “Dream Team” traveling leasing crew
- Acquired 80 leases within 4-week span on newly constructed Low Income/Tax Credit Property in SC
Leasing Manager
Paragon (now Camden Properties)
10.1995 - 03.1997
- Promoted to Leasing Manager within 3 months of being introduced to residential services industry
- Created a lease matrix program for upcoming renewals, later to be used company wide
- Participated in the selection of associates and provided training in proper leasing education as well as methods to overcome customer objections
- Established bonus structures and set goals for agents
Education
Associate of Arts - Psychology
SUNY, Purchase
Purchase, NYSkills
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Highly organized, able to multi-task, works well under pressure
- Microsoft Word, Excel,Outlook
- Commitment to Customer Service and Conflict Resolution
- Excellent phone etiquette/verbal and written communication abilities
- Self motivated, energetic individual with a positive/professional attitude
- Proficient in time management, organizational skills and follow up
- Problem identification and solution implementation
- Yardi Voyager, Popcard,Active Building, OnSite,LRO,Rent Cafe,Entrata,AMSI
Custom
- Wells Fargo Bank, Lincoln, NE, 09/2003, 12/2006, Personal Banker, Received multiple outstanding customer service awards, Rated Top 5 Banker in Lincoln, NE region through pack penetration, Awarded 2 Quarters in a row Platinum Level of Loan Goals exceeding $1,000,000
- America’s First Home, Altamonte Springs, FL, 12/2002, 06/2003, Sales Manager, Educated customers on thoroughly understanding and repairing their credit reports to enable them to acquire financing for their home, Explained Real Estate Contracts and Addendums to home buyers, Sold $1.5M+ in home values in 6 months (price points starting from $150,000-$250,000)
Timeline
Warranty Manager/Property Manager
Creekside Homes
04.2022 - 02.2025
Community Manager
Klingbeil Capital Management
08.2016 - 08.2021
Assistant Director of Residential Living
Beacon Hill Realty & Management
09.2014 - 12.2015
Residential Sales Lead
Wood Residential
04.2013 - 09.2014
Leasing Consultant
Beacon Hill Realty & Management
03.2012 - 04.2013
Leasing Professional / Social Media Coordinator
Red Peak Properties
01.2011 - 03.2012
Leasing Professional
Martin Fein Interests
05.2009 - 12.2010
Southeast Marketing Coordinator
Altman Management Company
12.2006 - 02.2008
Personal Banker
Wells Fargo Bank
09.2003 - 12.2006
Sales Manager
America’s First Home
12.2002 - 06.2003
Leasing Professional
Altman Management Co.
10.1999 - 12.2002
Leasing Professional
Picerne Development
03.1997 - 10.1999
Leasing Manager
Paragon (now Camden Properties)
10.1995 - 03.1997
Associate of Arts - Psychology
SUNY, Purchase
Similar Profiles
Garrett JonesGarrett Jones
Carpenter's Assistant at Creekside Homes LLCCarpenter's Assistant at Creekside Homes LLC
Richard BerryRichard Berry
1 Year Warranty/Punch Work on New Homes at Creekside Homes & Land1 Year Warranty/Punch Work on New Homes at Creekside Homes & Land
Lynette DennisLynette Dennis
Community Manager at Creekside Village Apartment HomesCommunity Manager at Creekside Village Apartment Homes