Laura Munoz
Orlando,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Regional Scheduling Coordinator
Proformance Roofing
Orlando, FL
07.2023 - Current
- Responsible for efficient processing of daily routes for our regional offices (Orlando, Port St Lucie, Fort Myers, Jacksonville and Tampa)
- Creation of processes flow chart.
- Marketing Strategy to increase product sales and Project Management
- Maintain daily routing processes and procedures.
- Releases routes to warehouse for inventory pulls.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Administrative Coordinator
Family Promise of Greater Orlando
Orlando, FL
04.2022 - 07.2023
- Produce reports, surveys, presentations, flow charts for analysis and strategies.
- Work with Development Manager and social media
- Work with Finance and reports.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Implemented innovative solutions to overcome common workflow challenges faced by the administrative team.
Executive Assistant of Presidency
Constitutional Court of the Dominican Republic
Dominican Republic
02.2018 - 07.2020
- Coordinate with priority the issues that will be discussed in visits and meetings, and protocol details.
- Managed and prioritized communications, and follow-up requests, and identified those tasks that required immediate attention.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Executive Bilingual Senior Management Assistant
Pellerano & Herrera Lawyers
Dominican Republic
09.2017 - 02.2018
- Coordinated meetings and produced reports, presentations, and documentation.
- Developed, planned, and implemented procedures for office operations.
- Managed and prioritized partner schedules to ensure their time was focused on critical and strategic issues.
- Coordinate travel arrangements (Domestic & International), and summit expenses reports.
- Effectively provided training to new administrative staff.
Executive Assistant to the President
Max Insurance Brokers
Dominican Republic
08.2013 - 09.2017
- Attend the Presidency, Vice President, and Business Director in all assigned functions and tasks (coordinate meetings, create reports, make phone calls, prepare documents, and assist with the event on behalf of the company)
- Email and agenda management, travel arrangements, and coordinating corporate events
- Support in the marketing area, and attention to the company’s main clients
- Create corporate communications and content for social media.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Actively participated in organization-wide committees to improve processes while representing the President''s interests effectively.
Education
Certified in Commercial Management (Sales, Merchandising and marketing operations) -
Max Consulting and Training
Certified In Senior Business Management -
Universidad Dominico Americano
12.2019
Master Degree Marketing Management -
Universidad Acción Pro Educación y Cultura (UNAPEC)
05.2013
Bachelor Of Administrative Studies - Hotel Management (Hotel Marketing)
PUCMM
Santo Domingo, DR.09.2008
Skills
- Effective Time Management
- Leadership Skills
- Project Management
- Analytical Thinking Skills
- Strategies and Processes
- Business Development knowledge
- Marketing and Budget Management
- Social Media Management and Strategies
- Office Management
- Business Administration
- HR understanding
Accomplishments
Creation of process flow chart to identify bottlenecks, understand the operation process and improve processes for better and effective functioning of operations.
Languages
French
Limited Working
Timeline
Regional Scheduling Coordinator
Proformance Roofing
07.2023 - Current
Administrative Coordinator
Family Promise of Greater Orlando
04.2022 - 07.2023
Executive Assistant of Presidency
Constitutional Court of the Dominican Republic
02.2018 - 07.2020
Executive Bilingual Senior Management Assistant
Pellerano & Herrera Lawyers
09.2017 - 02.2018
Executive Assistant to the President
Max Insurance Brokers
08.2013 - 09.2017
Certified in Commercial Management (Sales, Merchandising and marketing operations) -
Max Consulting and Training
Certified In Senior Business Management -
Universidad Dominico Americano
Master Degree Marketing Management -
Universidad Acción Pro Educación y Cultura (UNAPEC)
Bachelor Of Administrative Studies - Hotel Management (Hotel Marketing)
PUCMM