Laura Pember
Mesa,AZ
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
WinCo Foods
Glendale, AZ
02.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed day-to-day operations including scheduling shifts, assigning tasks, ordering product, placing vendor items, creating displays.
Bookkeeper
Simply Balanced Books
Mesa, AZ
01.2018 - 10.2019
- Performed month-end closing activities.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Reviewed employee expense reports for compliance with company policies.
- Maintained and reconciled general ledger accounts.
- Conducted monthly bank reconciliations.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
Lead Cashier
The Children's Place
Mesa, AZ
09.2009 - 07.2012
- Provided support to other departments when needed such as stocking shelves or running register.
- Handled escalated customer service issues professionally and courteously.
- Adhered strictly to security protocols regarding cash handling such as issuing change orders or voids.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Rialto High School
Rialto, CA06-1999
Skills
- Customer Relations
- Operations Oversight
- Stock management
- Store Organization
- Strategic Merchandising
- Vendor Management
Timeline
Assistant Store Manager
WinCo Foods
02.2022 - Current
Bookkeeper
Simply Balanced Books
01.2018 - 10.2019
Lead Cashier
The Children's Place
09.2009 - 07.2012
High School Diploma -
Rialto High School