Laura Penaloza-Zarate
Springfield,OR
Summary
Motivated and detail oriented professional with proven track record at New Horizons, adept at implementing digital solutions to streamline scheduling and enhance service delivery. Bilingual in English and Spanish. I excel in effective communication and adaptability, ensuring client satisfaction while managing high call volumes.
Overview
5
5
years of professional experience
Work History
Staffing Coordinator
New Horizons
Eugene, Oregon
08.2024 - Current
- Managed caregiver and client schedules across Oregon and Washington, handling 150 calls daily to meet daily goals.
- Adapted to unforeseen changes, ensuring service continuity during disruptions.
- Implemented digital scheduling system, reducing administrative workload significantly.
- Communicated schedule updates via text, call, and email, aligning teams and improving operational efficiency.
Activities Assistant
Elderhealth & Living
Springfield, Oregon
06.2024 - 08.2024
- Provided personalized assistance for activities to individuals in need.
- Fostered relationships with families and community members to expand recreational offerings.
- Worked alongside team members to facilitate engaging and successful programs for participants.
Caregiver
Express Employment Professionals
11.2021 - 06.2023
- Developed personalized care plans in collaboration with healthcare professionals.
- Ensured confidentiality and privacy of client information.
- Responded calmly during emergencies following established protocols while prioritizing client safety.
- Demonstrated patience and understanding in dealing with challenging behaviors
Education
High School Diploma -
Thurston High School
Springfield06-2021
Skills
- English and Spanish
- Technical Skills: Microsoft Office (Adobe, InDesign, Excel, Powerpoint, Outlook, and Word), Google Applications (Calendar, Docs, Chrome and Sheets), and Apple Applications (Calendar, KeyNote and Pages)
- Certificates: Continuing Education and Alzheimer's
Timeline
Staffing Coordinator
New Horizons
08.2024 - Current
Activities Assistant
Elderhealth & Living
06.2024 - 08.2024
Caregiver
Express Employment Professionals
11.2021 - 06.2023
High School Diploma -
Thurston High School