Laura Ramirez
Orange,CA
Summary
Friendly leader with strong understanding of hospitality and food industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead server
HiroNori Craft Ramen
Torrance, USA
12.2024 - Current
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
Server/Bartender
18 Folds
Anaheim, USA
10.2023 - 11.2024
- Knowledgeably assist customers with the menu and any concerns regarding standards.
- Familiarized with cocktail menus behind the bar.
- Assisted other servers bussing, serving and seating to maintain customer demand.
Lead Server
Silverlake Ramen
La Habra, USA
09.2022 - 10.2023
- Preformed training sessions for newly hired servers.
- Monitored proper and safe operation in kitchen and floor during restaurant hours.
- Counseled and corrected staff when needed.
- Directed staff to ensure productivity is met.
Server/Cashier
Kenkotsu ramen
Brea, USA
01.2022 - 10.2022
- Deliver satisfactory customer service by greeting guests, taking orders, serving meals, and tending to any concerns with compassion and understanding.
- Prioritize tasks accordingly and maintain effective time management.
- Perform all pre-shift and post-shift duties, side-work and any other routine responsibilities.
Barista
Starbucks
Brea, USA
11.2021 - 05.2022
- Greet guests with a positive attitude and create an experience unique for them.
- Maintain an organized environment by regularly cleaning and restocking when necessary.
- Operate in different roles and achieve sales and productivity goals for set role.
Skills
- Event setup
- Shift planning
- Customer relationship management
- Wine and cocktail meal pairing
- Employee training and development
- Inventory control
Certification
- ServSafe Food Handler Certification
- Responsible Beverage Service (RBS)
Timeline
Lead server
HiroNori Craft Ramen
12.2024 - Current
Server/Bartender
18 Folds
10.2023 - 11.2024
Lead Server
Silverlake Ramen
09.2022 - 10.2023
Server/Cashier
Kenkotsu ramen
01.2022 - 10.2022
Barista
Starbucks
11.2021 - 05.2022