Laura Rodriguez
Kinwood,TX
Summary
- To obtain a position where I can be part of a team that values the growth of one another and the company. My strengths to support success in this position include:
- Bilingual (Spanish, English)
- Commitment to excellence in healthcare delivery and implementation
- Demonstrated ability to rapidly learn and apply new programs and company policy knowledge
- Proficient Computer Skills
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Debt Specialist-Team Lead
National Debt Relief
Florida
10.2021 - Current
- Provide full support for the team daily, manage team of 6 agents.
- Exceed personal sales goals while using KPIs and reports to increase agent production.
- Ensure an exceptional client experience.
- Handle a large volume of inbound calls daily.
- Responsible for qualifying, pitching and educating potential clients.
- Responsible for managing and the proper disposition of 15 plus daily.
- Manager, coach and develop staff to top agent/leads.
Debt Specialist
Freedom Debt Relief
Phoenix, AZ
07.2015 - 09.2021
- Coaching clients on the right path to Financial Freedom.
- Analyzing their financial situation to match them with the right solution.
- Lead pipe management management
- Presenting material.
- Sales presentation and demonstration.
- Exemplary customer service skills and application.
- Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
- Conducted preliminary assessments of potential clients'' finances, determining eligibility for company''s services based on their unique circumstances.
Senior Lead Representative Bilingual
Bank of America
Albuquerque, NM
01.2011 - 06.2015
- Taking applications, processing applications.
- Matching client with our best offers.
- Bilingual calls, accounts assistance, transfer assistance.
- Follow up with clients and orders.
- Education and preparing trainings.
- Taking new courses on new policies and the lending act process.
- Coaching and leading new hires.
- Creating and demonstrating power points.
- Translation and creation of training material.
- Coaching, guiding, and helping new rookies to improve their skills.
- Creating the Spanish power points and legal documents to help management and the company.
Education
Business Administration Bachelor’s -
Independence University
Albuquerque, NM08.2019
High School - undefined
New Futures
Albuquerque, NM05.2010
Skills
- Credit reporting
- Debt settlement
- Loan servicing
- Bilingual Rep
- Leadership
Certification
- HIPPA Certified
- Behavioral Health Certifications
- CPR Certified
- CPI Certified
- Specialist in Fitness Nutrition Certified.
- Fitness Trainer Certified
- IAPDA Certified
Timeline
Certified Debt Specialist-Team Lead
National Debt Relief
10.2021 - Current
Debt Specialist
Freedom Debt Relief
07.2015 - 09.2021
Senior Lead Representative Bilingual
Bank of America
01.2011 - 06.2015
High School - undefined
New Futures
Business Administration Bachelor’s -
Independence University