Laura Rojas

Sales Associate

The Home Depot Store

10.2022 - Current

Provided exceptional customer service by assisting customers with product selection and inquiries.
Maintained knowledge of store products and promotions to enhance customer shopping experience.
Executed merchandise displays to optimize product visibility and drive sales.
Trained new team members on operational procedures and customer engagement techniques.
Conducted regular inventory counts to maintain stock integrity and minimize discrepancies.
Implemented process improvements that enhanced workflow efficiency within the sales floor operations.
Built relationships with customers to encourage repeat business.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Engaged with customers to build rapport and loyalty.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Provided positive first impressions to welcome existing, new, and potential customers.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Monitored sales trends to adjust sales strategies and meet changing customer demands.
Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Increased customer loyalty with personalized shopping experiences and attentive service.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Built customer loyalty and retention by delivering excellent shopping experiences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Prioritized helping customers over completing other routine tasks in store.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Monitored customers for signs of security concerns and escalated issues to management.